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mudasir288876101lmc
Participant
January 19, 2025
Question

Rejected Files – Request for Clarification

  • January 19, 2025
  • 2 replies
  • 407 views

Hello everyone,

I recently submitted four vector files to Adobe Stock, and while two of them were approved, the other two were rejected. The rejection was due to the following potential issues:

  • The vector file contains raster/bitmap images (vector files must not include raster elements).
  • The JPEG preview was overly compressed, leading to texture issues.
  • The JPEG preview resolution was below the required 5,000 x 3,000 (15 million pixels).
  • Anti-aliasing was not used when exporting the vector file to JPEG, causing line-related problems in the preview.

However, I’ve thoroughly checked my rejected files, and they adhere to the same standards as my previously approved submissions. The vector files are purely vector-based without any raster elements, and the JPEG previews meet the resolution and quality requirements.

Since my earlier files with identical specifications were accepted, I believe this rejection might be a mistake. Has anyone else experienced something similar, or does anyone have suggestions on how to address this?

I’d appreciate any insights or guidance from the community.

Thank you!

 

[Moderator cured the topics. Please do select only relevant topics.]

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 19, 2025

As always: the rejection reason is quality issues, and the rest is stock text, not targeted to your submission. It just enumerates some possible reasons, not all. And the “Anti-aliasing was not used when exporting the vector file to JPEG, causing line-related problems in the preview.” reason is obsolete, as you do not generate previews any more.

quote

Since my earlier files with identical specifications were accepted, I believe this rejection might be a mistake.


By @mudasir288876101lmc


Why not to believe that the acceptance was a mistake? As Adobe strives to apply the same criteria for each submission, different moderators, or even the same moderator at a different time, may decide differently on some details. And maybe they oversaw something with your first submissions. All is possible.

 

As @jacquelingphoto2017 said, it is not possible for us to check the quality of your submissions without you attaching the submission here (as submitted).

 

 

ABAMBO | Hard- and Software Engineer | Photographer
jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
January 19, 2025

Hi @mudasir288876101lmc 

We cannot check your files for errors except you submit a copy of what you submitted to Adobe. We are able to find some of the errors from a JPG copy at the original size you submit.

There are a number of reasons for that refusal. There might be stray elements/fragments in the design. You should check the layers on the layer's panel for stray elements/fragments. 

If the lines are not stretching to remain smooth on resizing or zooming, then the file would have gotten corrupt; possibly due to low system resource, incompatibility issues or outdated application.

 

Best wishes

Jacquelin

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