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jirih91005493
jirih91005493
Participant
November 5, 2018
Answered

Relese of photo after approval

  • November 5, 2018
  • 3 replies
  • 3245 views

Hello. I uploaded my forst photos last week and they were approved. According to email confirmation, they should be visible online up to 24 hours. But I cannot see them still in my portfolio and I cannot find them online. How long does it take to be released  and found online after approval?

Correct answer MatHayward

I checked your account and found one file was not properly indexed due to an issue on our end. I have corrected the issue so if that is the file you are referncing you should see it online shortly.

Thank you for your patience,

Mat Hayward

3 replies

jirih91005493
jirih91005493Author
Participant
November 8, 2018

Dear all, many thanks for your help. Approval process is still working and more and more pictures are approved. Unfortunately, I see no of them in Releases and all are only visible in Portfolio as "downloading". I do not know if it is correct or not. I expect that they should be found in Releases, or am I wrong?

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
November 8, 2018

Hi jirih

On the contributor's page on the black menu bar select Uploaded Files. Below that black band you'll see New, In view, Reminder, Rejected, Releases. New is where you upload images. In View is where your images go awaiting review. Reminder is where you find reviewed images awaiting required releases. Rejected is where you'll find the thumbnail of files rejected. Releases is where you will find the property releases, and model releases you upload. To the very top right of that page you will see a blue button mark Create A Release. Click on that button to upload property or model releases. There are certain properties (eg. private property) that Adobe will not accept their images without permission from the owners. In like manner images of recognizable people are not accepted without permission from the individuals for their images to be used for commercial purposes. In these cases releases are filled out and signed by the relevant individuals. You upload these document via Releases.

 

To view your portfolio on the black bar click on Dashboard. To search for your images on the market. Go to www.stock.adobe.com and type in a series of tag words that you use for the image you look for. For quick search you may want to type in a word or phrase that is least used. For example to find an avocado I recently upload, when I type in "avocado" I have to search through a very long list of avocados to find mine. However when I type in "persea americana" it appears right on top. If you tag with the title you could type in the entire title in search to find your images easily.

 

I hope this was helpful.

Regards

JG

    jirih91005493
    jirih91005493Author
    Participant
    November 9, 2018

    Many thanks for comprehensive answer, I understand now all items in contributor dashboard. I see all my pictures in my portfolio but I am not able to find any of them in search engine of Adobe Stock. It is more than week from approval of first picture, so I do not know if there is any issue or if it takes only more time. Thanks.

      MatHayward
      MatHaywardCorrect answer
      Legend
      November 8, 2018

      I checked your account and found one file was not properly indexed due to an issue on our end. I have corrected the issue so if that is the file you are referncing you should see it online shortly.

      Thank you for your patience,

      Mat Hayward

      joanH
      joanH
      Inspiring
      November 5, 2018

      Hello jirih91005403, Your work was accepted, now your portfolio will take shape. Posting of your images should be within the stated 24 hours but remember images are reviewed manually in the order as received. The wait time varies based on the number of images in the queue. The average wait time is between 3-5 days. At times the review and posting load is much larger than an average day. Be patient and let us know if your images are now posted. If not, we will ask the staff to have a look. Kind regards, JH

        jirih91005493
        jirih91005493Author
        Participant
        November 6, 2018

        Hello, many thanks for your answer. first photo was approved last Thursday, so I will wait 1-2 days more. I am new here, so I learn how it works...

          jacquelingphoto2017
          Community Expert
          jacquelingphoto2017Community Expert
          Community Expert
          November 7, 2018

          I believe when your image is approved it starts at the bottom of the search. Therefore it would be easier finding them shortly after approval if you also included the caption of your images as tags. In this case you use the caption to search. Otherwise the ease of finding your image would depend on how few the tag words you use to search are.

          I hope you found this helpful

          Regards

          JG

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