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Request to transfer my Adobe Stock Contributor account to my new Adobe ID

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Hello,

I have only one Adobe Stock Contributor portfolio and I would like to continue using it.

I recently moved from Ukraine to Slovakia. In order to purchase a Creative Cloud subscription with my new country settings, I created a new Adobe ID using my primary email address.

Before doing so, I changed the email address on my previous Adobe ID to a temporary email address, so that I could use my primary email for the new Adobe ID.

Now, when I access Adobe Stock Contributor with my new Adobe ID, the account is marked as Inactive because the system detected multiple Contributor accounts.

I have already purchased a Creative Cloud Illustrator subscription on my new Adobe ID. I would like to keep my subscription on this account and continue using my existing Adobe Stock Contributor portfolio with the same Adobe ID.

I am not trying to have two Contributor accounts. I only want to continue using my existing portfolio.

Could you please transfer or relink my existing Adobe Stock Contributor account to my new Adobe ID and deactivate the duplicate inactive Contributor account?

Old Adobe ID: [PPI removed by moderator]

New Adobe ID: [PPI removed by moderator]

Thank you for your help

Nancy OSheaCorrect answer

Community Expert

When you change geographic regions, you must create a NEW Adobe ID in your main Adobe account with an address & payment method that matches your new region.

https://account.adobe.com/profile

Then ask the Contributor Relations Team to sync to your new Adobe account ID.

https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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curious_projectef9e

Participant

I’ve done this 10 or 20 times and I get a letter with a case number referring me to Adobe Contributor support. It’s an endless loop

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Nancy OShea

Community Expert

Submit a request for an exception based on shift of region. See below.

https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/request-exception-multiple-contributor-accounts.html

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Nancy O'Shea— Product User & Community Expert

C

curious_projectef9e

Participant

ypolišova

Hi , I’m having the same issue. I moved from Canada ti the USA and can’t access my contributor account. I get the same page you attached above. Using contact us or contributor portal just starts the process over again. Did you ever get a resolution to theis problem? Randy

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ypolišovaAuthor

Participant

More than two months ago, I sent a message through the Contact Us form explaining all the changes I had made, but I still have not received any response. My account remains blocked.

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curious_projectef9e

Participant

Same here, I’ve written a dozen times. I get notifications every time I sell a license to a photo but I can’t access the account or get the money. The links Nacy Oshea provided just take you to another dead end. I have talked to Adobe sales at the Creative Cloud contact address but they claim they can’t do anything but “Escalate” my issue but I still have never been contacted by contributor support. I may trie sending a snail mail to the Adoboe headquarters with Attn: Adboe Stock Contributor Support and see what happens. I’ll keep you posted if I make any progress. Randy

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Nancy OShea

Community Expert

Adobe does not monitor this user-to-user forum.

Please don’t post sensitive data in a public web forum where it could be exploited by others.

Stock doesn’t allow multiple accounts except by special exemption. You need to contact the Contributor Relations Team.

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

ypolišovaAuthor

Participant

Thank you so much for your answer and links! 💙

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ypolišovaAuthor

Participant

Here is what I see

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jacquelingphoto2017

Community Expert

Hi @ypolišova

I suggest you use the “contact us” on the inactive page notification to explain what you’ve explained to us and request what you really want.

Best wishes
Jacquelin

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ypolišovaAuthor

Participant

I’ve already tried using the "Contact Us" link. There are a lot of other topics, but I couldn’t find a solution to my issue. I also couldn’t find a way to contact the support team directly. That’s why I’m writing here.

Thank you for your answer, @jacquelingphoto2017

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