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Known Participant
November 16, 2024
Question

Review delays are continuing with some asset in review for over 5 months.

  • November 16, 2024
  • 4 replies
  • 870 views

I now have some unreviewed assets over 5 months old.  It is very hard to motivate myself to take the time and effort to make further contributions to Adobe Stock when the review times are now approaching half a year on some images. Despite the claim on their "help page" that: Assets are reviewed in the order they are received, and the wait time can vary depending on the volume of assets in the queue. I need only look at my own experience to know this is not the case. I have similar assets submitted on the same day that were reviewed in a month or two, while others took 4 months and still have 3 images, which are sitting, unreviewed, after 5+ months. 

 

I had this extended delay happen very rarely in the past and I almost wonder if the images get assigned to someone's queue to review and they either lose track of them or leave the company and they just "sit" there.  I had one image that took almost a year back in 2023.    I have almost 4000 assets on Adobe with over a 99% acceptance rate and they sell 1000s of my images a year as well as many images accepted into the "free" program every year. Though the help pages say nothing abut giving prefered treatment, I would hope I at least don't fit into the category of getting sent to the back of the line, if are playing favourites.    Its certainly not rocket science for Adobe to write an internal report to find assets that have gone unreviewed or been lost in the process for more than xx days.   

 

The submission screen still says "upto 8 week delay", but at this point, 8 weeks would be a huge improvement.    I have reported this with specifiecs to customer support but just get "canned" answers.    Any suggestions other than going to other "stock" companies?    Thanks for letting me rant.... 

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4 replies

Participating Frequently
November 20, 2024

just an update about my review time ... after 4 files reviewed in 1 day ... i dit it again 🙂 ... yesterday i uploaded other 4 files in the category "plants and flowers" ... again 1 day 🙂 .... at this point is not just a coincidence ... 

Abambo
Community Expert
Community Expert
November 19, 2024

The helpx pages are no longer accurate.

 

The screen before the "8 weeks" said "in the next days". 

 

Despite all this, Adobe is moderating millions of assets in a month. There is nothing you can do to accelerate the moderation process. 

 

Adobe customer care is not for contributors. Contributors are suppliers, not customers. Contributors need to contact contributor support. However, because thousands of contributors are contacting contributor support, Adobe is answering with stock text. If you want to go to other stock suppliers, feel free to do so. Do a Google search and set up your account.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
November 16, 2024

I also have some photographs (not AI) that have waited since early June, the longest delay I've ever experienced by far. Meanwhile, some assets get reviewed in days or weeks. Adobe seems focused on filling up the database with AI images. The AI proportion of the database has increased from ~10% to more than 30%, so they're clearly focused on AI images while non-AI images wait longer and longer. Nevertheless, my sales are steady and running about 15% higher than last year, so I know Buyers actually still want to licebse real photos.

Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
November 16, 2024

A large number of contributors are experiencing the issues you've described. So no, your assets are not sitting on someone's computer who might have quit. There are a number of theories circulating, not the least of which is the large volume of assets being submitted daily, among them AI. Some (including myself) have been suggesting that assets over 5 months old be deleted and resubmitted. However, some of my assets that have been languishing in the queue are slowly but surely getting reviewed on occasion. So I no longer recommend that myself. However, it is true that some recently submitted assets are being reviewed within days compared to those still sitting in the queue. Meanwhile, things are what they are and there is not much to be done about it on our end.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Craig_ZAuthor
Known Participant
November 19, 2024

I am sorry, but I have to disagree.  I contributed a number of images just recently that were reviewd within in a couple weeks, and yet my 5+ month assets are still sitting there.   The only reasonable explanation is something "happened" to those submissions where they are simply not being picked up by the normal review process.  If Adobe just chalks up every .... "why is it taking so long" issue to "the system is just busy...." they will never find these bugs in their process.  I was a programmer for 35 years and I can envision multiple software glitches that would account for this.    I am really looking to "help" Adobe, not just dump on them, but they evidently are just ignoring complaints insead of considering that there may be something else ay play here.  

daniellei4510
Community Expert
Community Expert
November 19, 2024

Don't be sorry. Everyone here has different theories as to why moderation times have increased and why some assets sit languishing in the queue while newer submissions are moderated sooner. I once had a bunch of a food and animal assets that were being ignored for weeks, why my images of people were being reviewed regularly. I dunno.  ¯\_(ツ)_/¯ But they all got reviewed eventually, save one that is still sitting around.

I'm willing to bet that Adobe is by no means ignoring the issue. They announced a few weeks ago that they began the process of adding new moderators. Let's hope that helps, once they all get trained.

In any event, I'm one of the lucky ones who is not experiencing this issue (fingers crossed). I have anywhere from 5 to 12 assets reviewed daily (weekends excepted...usually). Speaking only from experience (and not introducing it as yet another theory), if I have only 15-20 assets sitting in the queue, four or five of them will be reviewed. If I've done some catchup on the weekends, or over a three-day weekend especially, and manage to have 50 to 60 assets in the queue, I'll start having 8 to 10+ assets reviewed. Go figure. 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.