Review period is more 26 days

Forum|Forum|2 years ago
August 23, 2023
3 replies
472 views

Hi, I have submitted files on my account but they are still in the review section. It is up to 26 days. Why it is taking so long to approve files? I have a lot of files for upcoming events but due to the long review time, I am not sure if my files will be approved before the events. Please reduce the review time to 1 to 2 days instead of 26 days or one month.

Contributor critique

This topic has been closed for replies.

Correct answer Jill_C

Take a look at some of the other recent posts here, and you'll find that review time is a frequent topic. If you have submitted photographs, review time is 7-10 days; however generative AI assets are taking 2 months or longer due to the huge influx of such assets.

jacquelingphoto2017

Community Expert

Hi @Frenzy Studio ,

Please be advised that this forum is monitored by volunteers who are most likely fellow Adobe Contributors who have no access to Adobe's administrative processes. Adobe file processing duration has always been more than 3 days, and now with the influx of two new file types it is reasonable to expect a longer waiting period. I'm sorry about your event files, but the reality is that increased workload does negatively impact the waiting period.

Best wishes

Jacquelin

Abambo

Community Expert

Please reduce the review time to 1 to 2 days instead of 26 days or one month.

By @Frenzy Studio

The moderation time is only a few seconds. What you are experiencing is the waiting time before moderation. All moderation times increased because of the high influx of assets. You have to wait, there is no other solution.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Correct answer

Community Expert

Take a look at some of the other recent posts here, and you'll find that review time is a frequent topic. If you have submitted photographs, review time is 7-10 days; however generative AI assets are taking 2 months or longer due to the huge influx of such assets.

Jill C., Forum Volunteer

F

Frenzy StudioAuthor

Participant

Hi, Thank you for the reply. I have submitted vectors in eps format.

Jill_C

Community Expert

That asset type goes through the same queue as Generative AI, so the 2 month wait will apply.

Jill C., Forum Volunteer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded