Participant

Question

Sales Not Updated on Dashboard After a Friend Purchased My Stock Photo

Forum|Forum|1 year ago
December 24, 2024
5 replies
406 views

Hi everyone,

I created an Adobe Stock contributor account and uploaded some photos for sale. About a month ago, I asked a friend to purchase one of my photos to test the system and see how everything works.

However, even after a month, I don’t see any sales reflected on my Dashboard. Has anyone else experienced this issue? Could there be a delay, or is there something I need to do to ensure the sale is recorded?

I’d appreciate any insights or advice. Thank you!

This topic has been closed for replies.

Nancy OShea

Community Expert

Your friend or yourself?

Trial assets don't count as sales.

You just need to trust the process and wait for actual sales to occur.

After 45 days from your first sale, and when you've accrued at least $25 in royalties, you can request a payout.

Until then, keep working on building up your portfolio with high quality assets.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

Besides the fact that this smells fraudulent, sales are recorded instantly. You get an e-mail once a day with a summary of your sales, if there were any.

You don't generate sales for downloading the preview, however.

ABAMBO | Hard- and Software Engineer | Photographer

RALPH_L

Community Expert

Careful. Such activities can also get your account suspended.

J

JONATHANSTUDIOVNAuthor

Participant

thanks

daniellei4510

Community Expert

How many assets have you had approved? A month is not that long to wait for your first sale.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

J

JONATHANSTUDIOVNAuthor

Participant

thank you

Jill_C

Community Expert

A "friend" cannot purchase an image without paying for an Adobe Stock Subscription. Are you certain that your friend has a subscription?

Jill C., Forum Volunteer

J

JONATHANSTUDIOVNAuthor

Participant

I am certain that my friend has purchased and paid for Adobe. I also had a transaction involving the sale of my own image, but I do not see any revenue reflected.
thanks

Jill_C

Community Expert

Adobe Stock is a separate subscription, and is not included with any of the other subscriptions such as Photoshop or Lightroom.

What do you mean by "I also had a transaction involving the sale of my own image"?

Jill C., Forum Volunteer

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