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V
Vladyslav24491412m4hi
Participant
February 25, 2023
Question

Seeing my old pics from suspended account

  • February 25, 2023
  • 3 replies
  • 634 views

Hello.
Since Adobe chatbot turned out to be pretty useless, I have to post it here.
I had another Adobe Stock Contributor account, which is suspended more then year ago, but I can still find it with few images listed. I'd like to ask why does it still exist and can I withdraw any funds if there is any on that account? Thanks!
Please, guide me where should I ask for help with that.

This topic has been closed for replies.

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 25, 2023

Adobe customer service is for customers and not contributors. When your account has been suspended, your account and pictures need to be hidden from the public view or even deleted. Funds can't be retrieved. But you can always try to sign in. Maybe it's still active and has not been suspended.

ABAMBO | Hard- and Software Engineer | Photographer
E
Evgenij2859553106no
Participating Frequently
February 26, 2023

And what other way is there to communicate with the contributor service if they don't respond for a long time?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 1, 2023
quote

And what other way is there to communicate with the contributor service if they don't respond for a long time?


By @Evgenij2859553106no

None!

ABAMBO | Hard- and Software Engineer | Photographer
George_F
Community Expert
George_FCommunity Expert
Community Expert
February 25, 2023

I would assume any assets from a terminated account would be removed.  If you feel sure they are yours, I suppose your next step would be to email Contributor Support at contributor-support@adobe.com.  it would be helpful to include links to the specific assets.

 

Good luck!

George F, Photographer & Forum Volunteer
    V
    Vladyslav24491412m4hiAuthor
    Participant
    February 25, 2023

    Wrote the thing through "contact us" link in contributor's management page. Thanks for replies everyone!

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      February 25, 2023

      If your account was terminated for cause, Adobe has no obligation to pay out any accumulated royalties in that account. Per the Stock Contributor Agreement clause 9.1 Termination.

       

       

      Jill C., Forum Volunteer
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