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Seeking clarity on account deactivation (Case 00437581) — 7+ months of silence

Forum|Forum|1 month ago
June 2, 2026
5 replies
318 views

Hi everyone,

I’m reaching out to this community in hopes of getting some clarity regarding my contributor account, which was deactivated back on September 11, 2025.

To be completely honest, I’m at a loss. My account was deactivated right after a spike in sales, and I never received any email explanation—checked my spam folder repeatedly, nothing.

Here is what I’ve done so far:

I contacted support through the form on my deactivated account page.
I submitted a formal appeal (Case ID 00453399) on October 30, 2025.

Since then, it has been over 7 months without a single update or response. I want to stress that I have always followed the rules: I have never uploaded AI-generated content, never used spammy keywords or excessive similarity, and I have never been involved in any fraudulent activity.

I am currently working on other projects, but it is deeply painful to lose an account I put so much work into. I know that creating new support tickets is discouraged, so I am just sharing my story here. Does anyone have experience with such a long silence? Is there any hope left that a case like this could ever be reviewed, or should I accept that it’s over?

Any advice or insights would be appreciated. Thank you.

Best, Iuliia

Correct answer Abambo

Adobe's acceptance of generative AI and the exponential increase in the number of AI contributors, which occasionally involved automated submissions, resulted in a significant increase in the number of deactivation cases. It appears that Adobe did not increase the number of personnel responsible for account checking. Moreover, numerous accounts contain thousands of assets, and you will not be informed of which ones are bad.

As contributors, we are dependent of the goodwill of Adobe, and Adobe very often plays the secure ball. From their point of view it is better to unjustified disable one account, than to let a problematic account continuing to sell.

Madeleine2182

Participating Frequently

Iuliia, I promised you an update. My account was reinstated today after 47 days. Details below of the timeline and I am wishing you all the best with your efforts to get your account back.

I received a generic standard email about “irregular sales activity” with an unpleasant warning that if it happened again my account could be banned permanently. I’m relieved more than anything else, but when it’s clear I’ve done nothing wrong myself and have no way of preventing this from happening again it’s fairly frustrating. I have reached out to the Contributor team to query how someone can prevent this sort of activity on their account.

The irregular activity amounts to the grand total of $24! This has been deducted from my earnings.

My timeline below;

21 May 2026 – Received "suspicious activity" email. Contributor account blocked. Submitted support ticket and formal appeal the same day.
Late May – Contacted Diego Gomez and Mat Hayward directly (where possible). No substantive response.
1 June – First Adobe Customer Support live chat. Told the appeal would be escalated internally and I should expect a response within 30 days. Support ticket later closed without any contributor update.
5 June – Sent first follow-up email to Contributor Support.
22 June – Second live chat. Again told the case would be escalated. Ticket later closed with no communication.
3 July – Telephoned Adobe Customer Support. Given a Behance/Zendesk email address despite querying whether it was the correct team.
3 July – Third live chat. Agent explained Contributor Relations was outside Customer Support's remit and they couldn't assist directly. Left negative feedback on support chat.
3 July – Sent second follow-up email to Contributor Support and also emailed the Behance address.
7 July – Received response from Adobe. Account reinstated. Adobe stated the account had appeared "in the context of highly irregular sales activity", deducted the associated earnings, and restored full access.

Total time from suspension to reinstatement: 47 days.

Iuliia SavkoAuthor

Participating Frequently

Congratulations on this amazing news! 😀 I’m so happy to hear that your account has been reinstated; it gives real hope to those of us still waiting for a response. Thank you so much for sharing your journey.

I have been taking similar steps myself, but so far without success 😭Perhaps my situation is more complicated, or maybe Adobe has decided not to reinstate my specific account, especially since it has already been 9 months since my suspension. However, hearing about your case makes me want to believe that everything will turn out well for me too. Thank you again for your support! 😍

R

Rsquare Stock

Known Participant

did you get your account back or still not?

Iuliia SavkoAuthor

Participating Frequently

No, it's been a total silence. I’ve already submitted a second appeal, but I haven't received any response. I’ve realized that I’m not going to get one, so I’ve decided to share my case everywhere I can. A giant company like Adobe shouldn't treat its contributors with such unprofessionalism...

Nancy OShea

Community Expert

Adobe employees do not monitor this user-to-user forum.
Fellow users can’t help with account matters.
It takes several weeks or months for Adobe to manually review every appeal request in their case load.
Be patient and work on other things.

Nancy O'Shea— Product User & Community Expert

Madeleine2182

Participating Frequently

I have no advice Iuliia, just wanted to say I’m sorry this happened to you. I’m coming up on two weeks since receiveing the same email, a ban for ‘suspicious activities’. I’ve followed the same steps as you but the total lack of communication is pretty appalling.

The only thing I’ve done differently is chat with the customer support livechat. I explained that as well as a contributor I’m also a paying customer of Adobe Creative Cloud and expect some sort of response to my support tickets. They told me that the current target to respond to appeals is 30 days, a bit different from the 7 months you’ve had! They said they made a note on my account and to get in touch after 30 days if I’ve had no response.

Iuliia SavkoAuthor

Participating Frequently

Thank you so much for your kind words and for sharing your experience. It really helps to know that I’m not alone in this, even though it’s incredibly frustrating for both of us.

I’m sorry you’re going through this as well. That is an interesting point about the 30-day response window—I was never given that information despite multiple attempts to get an update. Using the 'paying Creative Cloud customer' angle is a smart move; I might try that path myself if I don't hear anything soon.

I sincerely hope your case gets resolved much faster than mine has. Let’s keep each other posted if we hear any news. Wishing you the best of luck!

Madeleine2182

Participating Frequently

It’s a horrible shock after putting so much time into a project, I can’t imagine how you must feel after 7 months. It definitely helps to know others are going through it, althought I’ve been surprised at the frequency this is happening to people.

I’m going to try and sit tight for 30 days before following up but I will definitely let you know if I hear anything. Keep me posted on your side. Will be keeping my fingers crossed for you that it’s all resolved soon - wishing you all the luck :)

Nancy OShea

Community Expert

This is my personal opinion. I think that most account deactivation issues are triggered by AI bots based on risk assessment metrics that Adobe doesn’t openly talk about. And you can’t win a dispute with an autonomous chatbot.

I’m seeing this trend on other platforms as well.

Good luck.

Nancy O'Shea— Product User & Community Expert

Iuliia SavkoAuthor

Participating Frequently

You might be right; it’s very possible that it’s all driven by automated risk assessment metrics that we have no control over. It’s also possible that their support team is simply overwhelmed with similar cases, or that once an account is flagged, they no longer prioritize it.

However, I still want to hold onto the hope that I won’t be left without a final answer. My experience with other platforms has been completely different—the support teams at Shutterstock, iStock, Envato, and Creative Market have always been quick and professional. Because of that, I genuinely expected the same level of communication from Adobe, but unfortunately, that hasn't been the case here. Thanks for the well wishes, and I appreciate your perspective.

Jill_C

Community Expert

Unfortunately, others have reported waiting very long times with no response and are left in the dark regarding what caused their accounts to be suspended. If you have only ever have contacted Adobe once to get an update, it doesn’t seem unreasonable to send a follow-up. However, it does appear that your account has been permanently suspended.

Jill C., Forum Volunteer

Iuliia SavkoAuthor

Participating Frequently

Thank you for your input. Just to clarify, I have not been sitting idle; I have contacted support three times and submitted a formal appeal back in October 2025. I was previously advised by members of this community not to overwhelm support with new tickets, which is why I have refrained from doing so.

I have noticed that you frequently comment on cases like mine, suggesting that they are hopeless. However, I have seen successful resolutions in similar situations, and I remain optimistic. Given that I have never violated Adobe Stock’s guidelines, I do not see any objective reason for a permanent ban. I am simply seeking transparency, which I believe every contributor deserves.

Abambo

Correct answer

Community Expert

Adobe's acceptance of generative AI and the exponential increase in the number of AI contributors, which occasionally involved automated submissions, resulted in a significant increase in the number of deactivation cases. It appears that Adobe did not increase the number of personnel responsible for account checking. Moreover, numerous accounts contain thousands of assets, and you will not be informed of which ones are bad.

As contributors, we are dependent of the goodwill of Adobe, and Adobe very often plays the secure ball. From their point of view it is better to unjustified disable one account, than to let a problematic account continuing to sell.

ABAMBO | Hard- and Software Engineer | Photographer

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