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Anonymous
December 22, 2025
Answered

Seeking help: Account deactivated since September 11 – No response to Appeal

  • December 22, 2025
  • 1 reply
  • 170 views

Hello, dear users!

 

I'm contacting you because I've been unable to provide any information for over three months. My account was suspended on September 11, 2025. Since then, I've tried contacting support several times via the link provided on my deactivated account page, but unfortunately, I haven't received a response. I filed a formal appeal on October 30, but I haven't received a response since.

 

My appeal number is 00453399.

 

I still haven't received an email explaining the specific reason for the suspension. I suspect it may have been due to a temporary surge in sales of my seasonal content, which is typically popular at this time of year. However, I'm not 100% certain due to lack of communication.

 

I want to emphasize that I take Adobe Stock's policies very seriously and have never intentionally violated any rules. I value our partnership with Adobe and have always strived to be a high-quality contributor.

It's been over three months, and the silence is incredibly frustrating. Could someone from the Adobe team please look into my case or let me know if I'll ever hear back? I would greatly appreciate any help or assistance in resolving this situation.

 

Thank you for your time.

Correct answer daniellei4510

You have a case number, so Adobe is aware of the issue. Investigations can take weeks or even months, depending on the number of investigations ahead of yours. Continued attempts to contact Adobe can conceivable create more tickets and further slow down the investigation. Consider submitting to other stock sites in the mean time.

1 reply

daniellei4510
Community Expert
daniellei4510Community ExpertCorrect answer
Community Expert
December 22, 2025

You have a case number, so Adobe is aware of the issue. Investigations can take weeks or even months, depending on the number of investigations ahead of yours. Continued attempts to contact Adobe can conceivable create more tickets and further slow down the investigation. Consider submitting to other stock sites in the mean time.

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.
A
Anonymous
December 22, 2025

Thanks for the advice! I'll stop sending new requests. I contacted the forum because I was concerned about the long silence, but now I understand that further requests will only delay the process. I really hope to hear back from Adobe soon. Thanks again for your help!

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