Participant

Question

Seeking Help in Account Deactivation :- Suspicious Activity .

Forum|Forum|2 days ago
June 7, 2026
4 replies
68 views

I don’t usually post things like this, but I could really use some guidance from the community.

My Adobe Stock contributor account was recently deactivated due to “suspicious activity” (Case ID: 00517654), and I’m honestly confused about what went wrong.

I’ve been a contributor for the past 5–6 years, consistently uploading and following all guidelines. To the best of my knowledge, I haven’t engaged in anything that would violate their policies.

I’ve already reached out to the support team and followed up, but haven’t received a response yet.

This is particularly difficult because Adobe Stock has been one of my primary sources of monthly income.

If anyone here has faced something similar, or has any advice on how to resolve this or get in touch with the right team at Adobe, I’d really appreciate your help.

Also, if someone from Adobe happens to see this, I’d be grateful if you could help me understand what went wrong and how I can resolve it.

Thank you in advance 🙏

Nancy OShea

Community Expert

@yogendras31,

Suspicious activity could be almost anything. But it’s typically caused by unusual spikes in sales or refund requests.

It may take several weeks or months for the investigation to conclude, depending on their case load. All you can do is be patient & wait. Don’t spam them with more inquiries as that will only delay the investigation.

In the meantime, work on other projects & submit to other services.

Also review the Contributor TERMS. You may have overlooked something that triggered deactivation.

Good luck.

Nancy O'Shea— Product User & Community Expert

Madeleine2182

Participating Frequently

I’m in the same position, received the email on the 21st May and radio silence ever since, after having opened a support case and filed an appeal.

The most frustrating aspect is the total lack of response, it seems like Adobe is overwhelmed with AI bots banning accounts. I live chatted with the customer support team the other day and they said I would hear back in 30 days, at least I have something in writing if this date comes and goes!

Nancy OShea

Community Expert

I live chatted with the customer support team the other day and they said I would hear back in 30 days...

=========

It’s meaningless. Adobe Customer Support is for product billing & subscription issues only. They are totally separate from Stock Contributor Support.

If you already filed an appeal, it could be months before you hear anything.

Be patient. Work on other projects. Submit to other services.

Good luck.

Nancy O'Shea— Product User & Community Expert

Madeleine2182

Participating Frequently

Yes I’m aware they are totally different, thank you. It was a long shot to get in touch with anyone from Adobe given the response time on the Stock side.

I explained that I’m a customer of Creative Cloud as well as a contributor and found the lack of communication disappointing. They gave me an estimate of 30 days, again fully aware this doesn’t correspond with what others are reporting, but at least I have something in writing to go back to.

Being patient is all well and good, people are just looking for a little support in these threads.

daniellei4510

Community Expert

Suspicious activity can mean different things, such as someone purchasing your assets with a stolen credit card. All you can do is wait while Adobe investigates.

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.

jodij28273193

Inspiring

It seems like someone writes about a deactivation every day and how Adobe doesn't answer. I think this is terribly wrong. You should know what the problem is, and you should get support. That is why I am afraid to make a complete portfolio here. When you know you haven't done anything wrong and your account is deactivated, that is a terrible feeling. I don't understand why Adobe isn't answering these people.

Nancy OShea

Community Expert

The world has no shortage of shady people who attempt to cheat the system. OTOH, Adobe Stock doesn’t have unlimited resources to handle the workload. It takes time & money to recruit & train new employees for investigative work.

Nancy O'Shea— Product User & Community Expert

jodij28273193

Inspiring

That is no reason to ruin somebody's income and all the time they have put into a portfolio. They need to get and train more help if they are not answering deactivation issues. If it happened to any one of us, we would be devastated waiting a year, or even six months, to hear from them.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded