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papilouzstudio
Participant
October 17, 2023
Answered

Significant download spike

  • October 17, 2023
  • 2 replies
  • 268 views

Dear Adobe,

On 15 October 2023 I received a significant download spike, at 139 sales of Ai Illustrations and 1 sales of vector download. As we hear about few cases of download attack fraud on Adobe Stock and can threaten a contributor account for temporary/permanent banning for that contributor account.

 

Therefore, can we ask for help to cancel the sales transaction in our contributor account that happened on 15 October 2023 if proven that transaction was not legitimate or suspicious?

Sincerely,
Bagus

This topic has been closed for replies.
Correct answer RALPH_L

Unfortunately, you are not addressing Adobe here. You must use the contact links on your distributor dashboard.

Warning, notification could result in a review which might lead to a suspension of your account.

 

2 replies

Abambo
Community Expert
Community Expert
October 17, 2023

Contact contributor support for this: Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer
RALPH_L
Community Expert
RALPH_LCommunity ExpertCorrect answer
Community Expert
October 17, 2023

Unfortunately, you are not addressing Adobe here. You must use the contact links on your distributor dashboard.

Warning, notification could result in a review which might lead to a suspension of your account.