SMS OTP not working in Sri Lanka - Adobe Stock Contributor phone verification issue

Question

Hello, my name is Pasindu and I'm reaching out from Sri Lanka regarding an issue with my Adobe Stock Contributor registration. The phone verification step is not completing successfully for me. I've attempted the process using two different local carriers - Dialog (+94 77 number) and Hutch (+94 76 number) - but in both cases, the verification SMS never arrives on my device.
Is there a way for someone on the Adobe support team to manually approve my account, or suggest another method to verify my phone number? I'd really appreciate any guidance here.
My registered email for this account: [removed by moderator]
Location: Sri Lanka

Nancy OShea · Accepted Answer

Employees do not monitor this user-to-user forum.
Other Contributors can’t help you.

Adobe has implemented regional restrictions and technical blocks that prevent users in specific countries, including Sri Lanka (+94), from completing the mandatory phone number verification process. This block primarily impacts users trying to sign up for new accounts or access the Adobe Stock Contributor platform.

Contact Stock Contributor Support directly

https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

Or reach out to Adobe Customer Care on Twitter/X or Instagram:

https://x.com/AdobeCare

https://www.instagram.com/adobecustomercare/

Good luck.