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Cong Minh Pham
Participating Frequently
April 1, 2026
Question

Some of my photos have been approved but do not appear in the public portfolio. What is the problem?

  • April 1, 2026
  • 4 replies
  • 88 views

Some of my photos have been approved but do not appear in the public portfolio. Does anyone know the reason of the problem? 

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 1, 2026

    You likely live in a restricted region like Turkey, Qatar, or Indonesia where a 2nd vetting process is required by your government.

     

    SOLUTION: Change the country code in your browser’s address bar to an unrestricted nation— Canada (ca), France (fr), United Kingdom (uk), or Australia (au).  

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    Cong Minh Pham
    Participating Frequently
    April 2, 2026

    Thank you. 

    RALPH_L
    Community Expert
    Community Expert
    April 1, 2026

    If you change the region, located at the bottom of the screen, to a region such as USA you should be able to see your assets. Even though you cannot see them, they are available for sale in regions where they are shown. 

    Cong Minh Pham
    Participating Frequently
    April 1, 2026

    Thank you for your advice. 

    daniellei4510
    Community Expert
    Community Expert
    April 1, 2026

    Where are you from? Some countries require additional vetting before they appear in your region. But they are visible elsewhere.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    Cong Minh Pham
    Participating Frequently
    April 1, 2026

    I am from Vietnam. Is there any restriction of visibility in my country? 

    Cosmic Studio
    Known Participant
    April 1, 2026

    I think this is related to your region. Try changing the region in the bottom left corner.

    Cong Minh Pham
    Participating Frequently
    April 1, 2026

    Thanks for your advice. I changed the region but the problem still remains. 

    Cosmic Studio
    Known Participant
    April 1, 2026

    Have the photos just been approved? If so, try typing 'about' in the search bar of your portfolio. This will show the most recent assets. (Also, make sure you’re searching in a different region.)