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Participant
Nov 15, 2025 8:23 AM UTC
Question

"Something Went Wrong Please Try Again error message Firefly

Hi all - I keep getting "Something went wrong - Please Try Again Later" when using Firefly to generate a video from a still image. It was working fine (slow, but fine) and then suddenly nothing is generating. 

 

Things I have done that have not helped

- Signed out and back In

- Cleared caches and cookies

- Switched browser

- Used Incognito window

 

My account has unlimited generations so no restrictions there. 

 

Anyone else faced this???

2 replies

Nancy OShea
Community Expert
Community Expert
Nov 16, 2025 1:44 AM UTC

I'm confused, what has Firefly got to do with Stock Contributors? 

Should this post be moved to Firefly?

 

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Nancy O'Shea— Product User & Community Expert
daniellei4510
Community Expert
Community Expert
Nov 15, 2025 12:34 PM UTC

This has only happened to me when I mistakenly uploaded an image file that was too large (24x13.5 @300 ppi for example.). Just a possibility.

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