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peter_mclinn
Participant
February 24, 2023
Question

Stock Photos not posting

I've uploaded a ground of images and none of them are posting to Adobe Stock Photos.  Some of these were uploaded over a week ago?  What is the proper way to reach support?

 

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3 replies

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
February 24, 2023

Photographs are posting promptly. My last batches have taken 4 days or less. Your assets are apparently not photos. If they are Generative AI assets, as indicated by @Abambo above, it's going to take a while, perhaps weeks, based in the comments we're seeing here from others who have complained. Apparently Adobe is being flooded with such assets, and are now handling them differently than photographs. 

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Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 24, 2023

    I had recently Illustrative Editorial pictures, they took two days to get approved.

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    ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 24, 2023

      Are they generative AI?

      Generative AI is currently at around four weeks waiting time.

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      ABAMBO | Hard- and Software Engineer | Photographer
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