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J
Jardel28533735dab1
Participating Frequently
May 15, 2023
Answered

Strange buying on my account

  • May 15, 2023
  • 2 replies
  • 2356 views
Hey guys! There have been some strange purchases on my account, some images have been purchased twice in a few seconds, with different prices. I sent 3 messages through the website form but I didn't get any response from Adobe. It seems to me either a bug or an attempted attack. Does anyone have any suggestions on what I could do or any other way to contact adobe besides the form? Thanks a lot!
This topic has been closed for replies.
Correct answer George_F

The Contact Us form is the best way to contact Contributor Support.  Typically one email is sufficient, sending multiple emails means they have 2x/3x or more emails to sift through.  With thousands of contributors this can create quite the traffic jam.

 

I'm under the impression the Adobe Stock Team is a bit backlogged, they usually reply in a few days.  I usually recommend waiting 2 full weeks before sending follow-up correspondence.  Make sure to watch your spam folders and other, my Adobe emails tend to get filtered to my Promotions tab of my email service.

 

Good luck!

2 replies

J
Jardel28533735dab1Author
Participating Frequently
May 26, 2023

Still no answers... today another strange buying, with 3 times the same image in a few seconds, all with the same price. I don´t know what to do. 😞

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
May 26, 2023

It could be the same Buyer licensing the image for 3 different clients...

Jill C., Forum Volunteer
J
Jardel28533735dab1Author
Participating Frequently
May 26, 2023

I don´t believe is it... it´s very strange. I read about a case here in forum that happened the same thing and the guy lost his account. That´s very disappointed, already sent 3 messages with the form, but now the form say to post here because there are a problem there. I got 10k approved images with lots of efforts working late at night after my daily work, since february. 😞

George_F
Community Expert
George_FCommunity ExpertCorrect answer
Community Expert
May 15, 2023

The Contact Us form is the best way to contact Contributor Support.  Typically one email is sufficient, sending multiple emails means they have 2x/3x or more emails to sift through.  With thousands of contributors this can create quite the traffic jam.

 

I'm under the impression the Adobe Stock Team is a bit backlogged, they usually reply in a few days.  I usually recommend waiting 2 full weeks before sending follow-up correspondence.  Make sure to watch your spam folders and other, my Adobe emails tend to get filtered to my Promotions tab of my email service.

 

Good luck!

George F, Photographer & Forum Volunteer
    J
    Jardel28533735dab1Author
    Participating Frequently
    May 15, 2023

    Thanks for the answer, George! 

    I´ll wait some more to see if I get an answer, won´t request my money until I get an answer about that because it looks not right. 

    And yes, I´m checking my spam and promotions folder, also searching for adobe on my email every day too. 
    Thanks, mate!

    George_F
    Community Expert
    George_FCommunity Expert
    Community Expert
    May 15, 2023

    You got it!  I know it's really hard to be patient through these sorts of things, but in my own experience I've never run into a person who didn't get a response even if it is delayed.

     

    If another 2 weeks go by, check back in with the volunteers here for additional advice.  I hope it works out!

    George F, Photographer & Forum Volunteer
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