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A
ayesha_7960
Participant
June 14, 2025
Answered

Subject: Contributor Account Deactivated – Case #00376608 – No Response Yet

  • June 14, 2025
  • 3 replies
  • 505 views

Hello Adobe Support Community,

My Adobe Stock Contributor account was deactivated on April 24, 2025, due to a validation status issue related to AI uploads. I immediately reached out to Adobe Contributor Support and submitted an appeal explaining my situation and promising full compliance with the AI content guidelines going forward.

I received a case number 00376608 and confirmation that my message had been received, but I have not heard back from the support team regarding the outcome of my appeal, despite following up.

I deeply value the opportunity to contribute to Adobe Stock and am committed to correcting any past mistakes and aligning fully with Adobe's guidelines. I kindly request an update on the status of my case or guidance on the next steps.

Thank you for your time and support.

 

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Best regards,
Ayesha Akter

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 

Correct answer daniellei4510

You received a confirmation number. Adobe is aware of your case. It can take weeks or even months for investigations to be completed. Your only option is to continue waiting. Further attempts to contact Adobe will not speed up the process and could in fact delay it, as it request for additional information creates a new ticket number and can further delay the process.

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 14, 2025

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
A
ayesha_7960Author
Participant
June 14, 2025

I do not get any mail from the Adobe support team about suspension yet, and
I have checked all my inbox,es including spam
Thank You.
Best Regards

*Engraver*

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
June 14, 2025

But you included a screenshot of the case number. Adobe is aware of your issue.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
June 14, 2025

Hi @ayesha_7960 

Sorry to hear about your account. You do not address Adobe on this forum. We who monitor these fora are fellow end-user/contributor. According to your post you have done what you should. You now need to patiently wait. Adobe will respond as soon as they get to your account. It will take a long time. In some cases several months.

Best wishes

Jacquelin

daniellei4510
Community Expert
daniellei4510Community ExpertCorrect answer
Community Expert
June 14, 2025

You received a confirmation number. Adobe is aware of your case. It can take weeks or even months for investigations to be completed. Your only option is to continue waiting. Further attempts to contact Adobe will not speed up the process and could in fact delay it, as it request for additional information creates a new ticket number and can further delay the process.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
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