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Елена36849260jsvz
Participant
April 9, 2026
Question

Subject: Payment

  • April 9, 2026
  • 2 replies
  • 17 views

Subject: Payment "Pending" since Jan 28 / Tax Form W-8BEN Approved was approved on the same day. / Case # 00487209 / 

I am a contributor (ID:212015513 ) and I am facing a significant payment delay.
My payout request has been in "Pending" status since January 28, 2026. My tax form W-8BEN was submitted and approved 
on the same day.I have already contacted support three times (Case # 00477511, 00480547, 00487209 ), but the funds
have not been debited and I haven't received a human response. I am actively participating in the AI training program 
and would like to resolve this technical issue to continue my work with Adobe Stock.
Could a moderator please look into this or escalate my case to the billing department?
Thank you!

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 9, 2026

    This user-to-user community is not monitored by Adobe staff. Nobody here can help you with an accounting matter.

     

    You must work directly with Adobe Contributor Support below which is not the same as Adobe Customer Support.

    https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

     

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    April 9, 2026

    Did you meet all other requirements to receive payment transfers?

    https://helpx.adobe.com/stock/contributor/help/getting-paid.html

     

    Did you contact PayPal, Skrill or Payoneer to confirm your account is verified and able to receive royalty payments from Adobe?  Some banks require you to convert from a Personal Account to a Business Account.  Check with the bank in your region. 

     

    Nancy O'Shea— Product User & Community Expert