Submitted appeal (Case #00503355) and followed up 2 weeks ago with no response. Is this delay normal for contributor account reviews? Should I take further steps while waiting?

In the meanwhile, should i make a new account? 

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No.

As of March 25, 2025, contributors are not permitted to create and operate multiple contributor accounts.

There’s nothing more for you to do, except wait.  

If your account was deactivated for content or TERMS violations, an appeal is no guarantee that you’ll hear anything. Sadly, most people don’t read the rules they agreed to until it’s too late.

• https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html
• https://www.adobe.com/go/contributorterms

Work on other projects & submit to other services while you wait.

Good luck.

Yes, many contributors reporting a long time for a response. Some claim that they’ve never received a response.

Investigations have been known to take weeks and even months, the number of cases ahead of yours being at least one factor for any delay. Do not send follow up emails, as this can create additional ticket numbers and further delay the process.