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YAUHENI246288948n9e
Participant
February 13, 2023
Answered

Sudden account suspension

  • February 13, 2023
  • 3 replies
  • 807 views

Hello all)
Cry for help!!!
My account was blocked, explaining that the video that I posted 2 years ago, which was checked and approved by the site moderators, suddenly turned out to be copyrighted.
Although I made this video myself, I still have the Affter Effects project where I made this video, I have all the data saved on the computer proving that this video was made by me and not by someone else.
There are no replies to letters.
I can't access my page, I can't withdraw my earned money, I can't do anything!!!
I am very upset and shocked!!!
Tell me, please, how to act in such a situation?

This topic has been closed for replies.
Correct answer RALPH_L

Regardless as to whether you are right or wrong, Adobe can cancel your account. Those were the terms that you agreed to. Try to make contact over contributor-support. If they do not respond, you are out of luck. 

3 replies

RALPH_L
Community Expert
RALPH_LCommunity ExpertCorrect answer
Community Expert
March 7, 2023

Regardless as to whether you are right or wrong, Adobe can cancel your account. Those were the terms that you agreed to. Try to make contact over contributor-support. If they do not respond, you are out of luck. 

T
Test Screen Name
Legend
March 7, 2023

By the way, there is another possibility. It might be that Adobe themselves found copyright material, that the copyright holder does not complain. For example, they might have noticed "scotch tape" in the keywords, or a picture of the Empire State Building by night, or a clothing design with three stripes, or... in this case they may have actively removed it BEFORE getting sued. 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 6, 2023
quote

My account was blocked, explaining that the video that I posted 2 years ago, which was checked and approved by the site moderators, (...)


By @YAUHENI246288948n9e

Not relevant.

quote

(...) suddenly turned out to be copyrighted.
Although I made this video myself, I still have the Affter Effects project where I made this video, I have all the data saved on the computer proving that this video was made by me and not by someone else.

By @YAUHENI246288948n9e

Someone made a claim. That claim gets verified. You need to wait for the investigation to conclude. I suppose in the multiple letters you sent to Adobe contributor support, you clarified that the video is copyrighted by you. So, you simply need to wait. And as long as this investigation is ongoing, your account stays suspended.

 

Use that time to produce new assets. You can't do anything different.

ABAMBO | Hard- and Software Engineer | Photographer
A
Anthony280912442jrz
Participating Frequently
March 7, 2023

This is actually extremely worrying. That a person can spend time and produce something.., upload it, someone else can download it, launch a claim, get your account suspended and all monies in the account taken or frozen.

 

adobe should give a person accused of copyright the benefit of doubt and actually investigate it before suspending/witholding monies 

T
Test Screen Name
Legend
March 7, 2023

Copyright complaints are covered by a law called DMCA. This law means that if Adobe receives a complaint they must remove the asset from their web site immediately, without judging the merits of the claim. They must then notify the person who created the asset, to give a chance. The asset must stay offline.    https://www.upcounsel.com/dmca-claim (my interpretation only, I am not a lawyer)

Adobe go further than the bare requirements of the law by blocking accounts, but their contract with you gives them the right to do this. It's vital to respond quickly and completely to a copyright complaint, since Adobe clearly have a zero tolerance approach. In filing a counter claim,
you also need to cover any elements used in making the work (for example, downloaded images, or photos of actual products like toys or cars, accidental logos on clothing, or drawings styled on a recognisable object). 
Respond once, respond well, and wait. Experience shows Adobe do not like repeated emails and may even block you for that. 

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