Participant

Answered

Sudden account suspension

Forum|Forum|3 years ago
February 13, 2023
3 replies
807 views

Hello all)
Cry for help!!!
My account was blocked, explaining that the video that I posted 2 years ago, which was checked and approved by the site moderators, suddenly turned out to be copyrighted.
Although I made this video myself, I still have the Affter Effects project where I made this video, I have all the data saved on the computer proving that this video was made by me and not by someone else.
There are no replies to letters.
I can't access my page, I can't withdraw my earned money, I can't do anything!!!
I am very upset and shocked!!!
Tell me, please, how to act in such a situation?

This topic has been closed for replies.

Correct answer RALPH_L

Regardless as to whether you are right or wrong, Adobe can cancel your account. Those were the terms that you agreed to. Try to make contact over contributor-support. If they do not respond, you are out of luck.

RALPH_L

Correct answer

Community Expert

Regardless as to whether you are right or wrong, Adobe can cancel your account. Those were the terms that you agreed to. Try to make contact over contributor-support. If they do not respond, you are out of luck.

T

Test Screen Name

Legend

By the way, there is another possibility. It might be that Adobe themselves found copyright material, that the copyright holder does not complain. For example, they might have noticed "scotch tape" in the keywords, or a picture of the Empire State Building by night, or a clothing design with three stripes, or... in this case they may have actively removed it BEFORE getting sued.

Abambo

Community Expert

My account was blocked, explaining that the video that I posted 2 years ago, which was checked and approved by the site moderators, (...)

By @YAUHENI246288948n9e

Not relevant.

(...) suddenly turned out to be copyrighted.
Although I made this video myself, I still have the Affter Effects project where I made this video, I have all the data saved on the computer proving that this video was made by me and not by someone else.
By @YAUHENI246288948n9e

Someone made a claim. That claim gets verified. You need to wait for the investigation to conclude. I suppose in the multiple letters you sent to Adobe contributor support, you clarified that the video is copyrighted by you. So, you simply need to wait. And as long as this investigation is ongoing, your account stays suspended.

Use that time to produce new assets. You can't do anything different.

ABAMBO | Hard- and Software Engineer | Photographer

A

Anthony280912442jrz

Participating Frequently

This is actually extremely worrying. That a person can spend time and produce something.., upload it, someone else can download it, launch a claim, get your account suspended and all monies in the account taken or frozen.

adobe should give a person accused of copyright the benefit of doubt and actually investigate it before suspending/witholding monies

Abambo

Community Expert

Yes, that's life. But Adobe needs to take its precautions. If there is a claim, it needs to get a follow-up. I can't say more than this.

BTW: the contributor agreement says, that they can suspend your account anytime for no reason. You agreed to those terms. They don't suspend contributors for no reason, but that clause basically leaves you little options, as you can't claimmthat the reason is not a valid one.

In your case, it is a very valid one, and Adobe needs to take any claim serious. If you are not OK with this, you will need to quit. Adobe's turf, Adobe's rules.

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded