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Participant
February 13, 2023
Question

Sudden account suspension

  • February 13, 2023
  • 4 replies
  • 475 views

Hello all)
Cry for help!!!
My account was blocked, explaining that the video that I posted 2 years ago, which was checked and approved by the site moderators, suddenly turned out to be copyrighted.
Although I made this video myself, I still have the Affter Effects project where I made this video, I have all the data saved on the computer proving that this video was made by me and not by someone else.
There are no replies to letters.
I can't access my page, I can't withdraw my earned money, I can't do anything!!!
I am very upset and shocked!!!
Tell me, please, how to act in such a situation?

    This topic has been closed for replies.

    4 replies

    kglad
    Community Expert
    Community Expert
    February 14, 2023

    <moved from account, payment & plan>

    Legend
    February 14, 2023

    I think this question is about contributions to Adobe Stock. You must contact the email address given, explain in full detail, and wait for a reply. Nobody online can help. 
    You should include a discussion of all of the elements (video and pictures) in your project. Every one of these must be your own original work, not a download. If someone has made a copyright complaint the law says Adobe must listen to both of you, and decide who is right. 

    kglad
    Community Expert
    Community Expert
    February 13, 2023

    you are blocked from your adobe account because you uploaded a video where?

    John T Smith
    Community Expert
    Community Expert
    February 13, 2023

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    - or Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730