Suspicious sales spike and the appropriate support channel

Question

Today, September 12, someone purchased 6 images and 2 videos within just a few seconds of each other. The “License Sold” type was listed as “Custom.”

Most of the assets were related to biblical, ancient, and religious themes, with the exception of one asset featuring a modern architectural setting.

I find this sales spike unusual because, during the two years I have been contributing, I have never had a day with this kind of sales activity from what appears to be the same buyer. I am assuming it may have been the same buyer because all of the sales had the same amounts: $0.79 for the images and $6.71 for the videos.

My question is: what would be the most appropriate channel for me to contact Contributor Support to verify whether these sales are legitimate?

Nancy OShea · Accepted Answer

Judging by the fees, I’d say this wasfrom a Super User or Enterprise account. 6 images & 2 videos is a drop in the bucket for Super Users and Enterprise plans with unlimited quotas.Calling undo attention to this could force an unwanted audit on your account. I don’t think you want to do that.

daniellei4510 · Answer

That’s not what I would consider a spike. It could be a buyer with a legitimate use for the assets or someone who wants to use up their remaining credits prior to canceling their subscription. There are a number of possible scenarios. I wouldn’t contact Adobe. If something fishy is going on, they’ll find it on their own. If nothing fishy is going on, you might still risk having your account disabled while Adobe investigates.

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