Participant

Answered

Syncing accounts. Adobe with fotolia

Forum|Forum|9 years ago
November 11, 2016
2 replies
3564 views

I have account on fotolia.com. After signing on adobestock.com, on second step, i need to connect my account from fotolia.

When i try to submit, it says: The selected account is already in use.

My account on fotolia.com:

Member ID: 204715982

Name: Sergey Voliansky

I need your help to sync both accounts.

Best regards

Voliansky Sergey

This topic has been closed for replies.

Correct answer MatHayward

Hi Sergey,

It appears you have already synced account the account you listed with an Adobe ID in the Adobe Stock Contributor Portal. You cannot sync it to more than one account so you will get the error message you described when attempting to do so.

Kind regards,

Mat Hayward

N

nvlass

Participating Frequently

Hi I have the same error I am an older contributor in fotolia and i want to sync the accounts but I get the error "Your credentials could not be authenticated. Please try again."

My account is vlasiadis (id 200388353)

What is wrong?

MatHayward

Legend

Please contact us directly through the support page in the contributor portal and we will do our best to assist.

Kind regards,

Mat Hayward

MatHaywardCorrect answer

Legend

Hi Sergey,

It appears you have already synced account the account you listed with an Adobe ID in the Adobe Stock Contributor Portal. You cannot sync it to more than one account so you will get the error message you described when attempting to do so.

Kind regards,

Mat Hayward

jelenac9814709

Participant

Hello,

When I want to sync Fotolia and St, it appears : "Your credentials could not be authenticated. Please try again." , even if I change the pass, I'm still getting the same info. Can you please tell me how can I solve this error?

Thank you in advance,

Jelena C

MatHayward

Legend

Jelena,

There are a couple of issues with your account. Fotolia is not accepting contributor accounts any longer so the account you created there is invalid. I have deleted it to prevent further confusion. There is currently a bug in the system that is impacting contributor accounts originating in Serbia. The tech team is working hard to fix this and it should be corrected soon.

Now that I have deleted your Fotolia account, try creating an Adobe Stock account with your Adobe ID. When asked, select "no" to the question about an existing Fotolia account. If you are seeing only a blank screen it is likely a result of the bug I mentioned above.

Thank you for your patience,

Mat

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