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default0p3l14n2gsjd
Participating Frequently
August 2, 2021
Question

"Technical problems" ?

  • August 2, 2021
  • 4 replies
  • 597 views

Hello, I am currently getting more and more photos rejected because of alleged technical problems. After contacting support, they wrote me that the Adobe employee can't identify any technical problems with my images and therefore wants to consult with the selection team. The result is that today again more images were rejected because of alleged technical problems (images with a 47 M Pix professional camera).
I lack any understanding for this approach by Adobe.

 

This topic has been closed for replies.

4 replies

D
default0p3l14n2gsjdAuthor
Participating Frequently
August 2, 2021
I think it is not necessary to show images here and have them judged by users of the forum, because the answer from Adobe support to my request was: "...I did not notice any technical deficiencies in the images in question. "

This is exactly the problem I want to point out. It is rejected, even though support does not notice any technical problem.

I am not looking for advice here on what I can do better, but for an explanation as to why alleged technical problems are seen by the selectors that other Adobe employees cannot recognise when examining the images.


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T
Test Screen Name
Legend
August 2, 2021

It's surprising that Adobe support devoted time to your question at all, I never heard of them doing this before.

I suggest you DO share some pictures, if you would like views on this. Or do we just have to take your word that your pictures are flawless, and speculate why Adobe reject them in a way that soothes you?

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
August 2, 2021

Hi @default0p3l14n2gsjd ,

We are volunteers assisting on the forums. We do not have access to your account to view your files. Please upload to this thread copies of three of your rejected files so that we can take a look at them. 

 

Best wishes

JG

Photographer and Nutrition Author

 

 

D
default0p3l14n2gsjdAuthor
Participating Frequently
August 2, 2021

Hello,

i think it is not necessary to show images here and have them judged by users of the forum, because the answer from Adobe support to my request was: "...I did not notice any technical deficiencies in the images in question. "
This is exactly the problem I want to point out. It is rejected, even though support does not notice any technical problem.
I am not looking for advice here on what I can do better, but for an explanation as to why alleged technical problems are seen by the selectors that other Adobe employees cannot recognise when examining the images.

Best Regards

Translated with www.DeepL.com/Translator (free version)

T
Test Screen Name
Legend
August 2, 2021

Adobe's task is to choose world class commercial photographs and reject everything else as quickly as possible. Time is money. The reviewer can only tick one box. There is no chance of discussion or appeal. You are not a customer, you are (in this mode) a SUPPLIER and the treatment of suppliers in many industries is tough. 

But if you share 1-2 ORIGINAL images the experienced members here can offer their opinion and advice. 

S
Stas5E2B
Known Participant
August 2, 2021

Upload some photos. There is no subject of conversation.

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