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vahidnuralizada
vahidnuralizada
Participant
May 15, 2023
Answered

temporarily blocked account

  • May 15, 2023
  • 4 replies
  • 1780 views

Hi, 

 

I received an email from Michelle Haarhoff of the Adobe Team 20 days ago, stating that my account was temporarily blocked because I had submitted Generative AI content that did not adhere to their guidelines.

The email read:

"Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines. Once you review these terms, simply respond back to this message confirming your willingness to remove and make any necessary corrections to your portfolio, so we can reinstate your account again."

On the same day, I sent a response apologizing for my mistake and assuring them that I would remove any images that violated their guidelines.

However, my account is still blocked. When can I expect it to be reinstated?

This topic has been closed for replies.
Correct answer MatHayward

This issue has been resolved. Your account has been re-activated. Please be sure the review the email I just sent you to prevent further issues.

 

Thank you,

 

Mat Hayward 

4 replies

M
mars lewis
Inspiring
August 30, 2023

That is great news!! Good luck in the future. 

MatHayward
Community Manager
MatHaywardCommunity ManagerCorrect answer
Community Manager
May 15, 2023

This issue has been resolved. Your account has been re-activated. Please be sure the review the email I just sent you to prevent further issues.

 

Thank you,

 

Mat Hayward 

    vahidnuralizada
    vahidnuralizadaAuthor
    Participant
    May 16, 2023

    Dear Mat Hayward, 
    I wanted to express my sincere thanks for unblocking my account. Your prompt response and effort in resolving my issue were greatly appreciated.

    I am grateful for your assistance in restoring my access to the platform, and I am pleased to inform you that I will be fixing all of the images within one day.

    Thank you once again for your exceptional service.

     

    Have a good day 🙂 Thanks 🙂

    N
    Natthaphong30933107rvkt
    Participant
    July 18, 2023

    Dear Sir

    I received an email from Adobe Team 15 days ago, stating that my account was temporarily blocked because I had submitted Generative AI content that did not adhere to their guidelines.

    On the next day, I sent a response apologizing for my mistake and
    I respond back to this message confirming I willingness to remove
    any images that violated guidelines. And make any necessary corrections to my portfolio, so we can reinstate your account again.

    However, my account is still blocked. When can I expect it to be reinstated? Please sympathize and let me know. Thank you.

    Kind regards,

    George_F
    Community Expert
    George_FCommunity Expert
    Community Expert
    May 15, 2023

    Also,

     

    Make sure to watch your spam folders and other, my Adobe emails tend to get filtered to my Promotions tab of my email service.

     

    Cheers!

    George F, Photographer & Forum Volunteer
    George_F
    Community Expert
    George_FCommunity Expert
    Community Expert
    May 15, 2023

    Greetings!

     

    I'm under the impression that the Adobe Stock Team is a bit backlogged at the moment.  At 20 days, one additional email may be appropriate.  Sending too many emails could be viewed as spam lead to an account being permanently terminated, but I think one follow-up is appropriate here.

     

    If you haven't heard anything in another 15 days, check back in with them community volunteers here.  

     

    Cheers!

    George F, Photographer & Forum Volunteer
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