Participant

Question

The authors' support has not responded for 2 months

Forum|Forum|3 days ago
April 2, 2026
2 replies
42 views

Hello,

My Adobe Stock contributor account was deactivate 05.02.2026, and I believe it may be related to using a VPN.

I have been trying to contact Contributor Support for over 2 months, but I have not received any response.

Case number: 00479771

I also contacted general support and social media, but they told me that only Contributor Support can resolve this issue.

At this point, I am stuck and don’t know how to proceed.

Could someone please help escalate my case or advise what I should do?

Thank you.

RALPH_L

Community Expert

Using a VPN could very well be your problem. As I have stated several times is that one reason for suspicious activity is logging in with IP address different from the user’s region. This could indicate that your account is hacked.

GermanZAuthor

Participant

I also think this might be the reason.

I have already contacted Adobe Stock Contributor Support about this issue, but I have not received any response for over 2 months.

Case number: 00479771

I am still waiting for an update or any clarification from their side.

Thank you for your help.

daniellei4510

Community Expert

You have a case number. If you have used the Contact Us link when you attempted to access your dashboard and asked for details, you have done all that you can do. It can take weeks or even months for Adobe to investigate your account, depending on the number of cases before yours. Also, it is very unlikely that using a VPN was directly responsible for the deactivation of your account.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

GermanZAuthor

Participant

Thank you for your reply.

I understand that investigations can take time, but I would like to clarify my situation.

I only uploaded videos that I recorded myself. I did not receive any warnings, policy violations, or notifications before my account was deactivated.

That’s why I assumed the issue might be related to VPN usage, as this is the only unusual factor I can think of.

I am fully willing to cooperate and provide any information needed to resolve this situation.

However, waiting for over 2 months without any response is very difficult, especially since I don’t know the actual reason for the deactivation.

Could someone please help escalate my case or confirm that it is still under review?

Case number: 00479771

Thank you for your time and assistance.

daniellei4510

Community Expert

Understood, but no one here can be of assistance. We are all contributors like yourself and Adobe does not follow this forum.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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