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Participant
July 6, 2021
Answered

The selected account is already in use [Branched from old topic]

  • July 6, 2021
  • 1 reply
  • 234 views

Nope, the issue hasn't been resolved. I just tried in 3 different browsers. And the message "the selected account is already in use" is totally wrong, because it doesn't occur when trying to create a new account - it appears when trying to log in.

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Correct answer Nancy OShea

@ambageo,

The topic to which you posted is quite old and mostly irrelevant now. I have branched this to a new topic for you.

 

Please use a different web device/browser such as the latest desktop Chrome or Firefox.

Failing that, please contact Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

Hope that helps.

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
July 6, 2021

@ambageo,

The topic to which you posted is quite old and mostly irrelevant now. I have branched this to a new topic for you.

 

Please use a different web device/browser such as the latest desktop Chrome or Firefox.

Failing that, please contact Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
ambageoAuthor
Participant
July 7, 2021

Hi @Nancy OShea ,

as a matter of fact, switching browsers and/or clearing cache didn't work. I had to directly email the contributor support team , where they gave me instructions (basically a one-off password to login and sync the accounts).

Nancy OShea
Community Expert
Community Expert
July 7, 2021

Great news!  Glad Stock support was able to help.  🙂

 

Nancy O'Shea— Product User & Community Expert