Timeframe for appeal

Hi

My account was deactivated in early Feb 2025.
As soon as I received the email I sent a request via the 'contact us' link on the page - NOTHING

Two months later I resent it - NOTHING

A month later I sent again - NOTHING
I contact Adobe via the Facebook page, who told me they can't access the info, but the man I was talking to was kind enough to contact the correct department, and replied saying that they had not received ANY of my requests for further information. Even though I sent via their online form with my account email.
After that I resent the message via their online form and I can only assume the fourth didn't end up in Adobe's inbox. I was requesting information to why my account was deactivated. The email is SO vague it's would be hard to pinpoint to allow for an appeal. (I have attached a screenshot of the conversation where he states support didn't receive my messages). Regardless, I decided to send an appeal based on what I belived to be the reason with supporting evidence in my defense. I am NOT sure if this has been received as I received NO reply saying they have received the appeal and how long it would take.
1) How can I be sure they received my appeal?
2) Do you receive a receipt email after sending an appeal?
3) How long does an appeal take usually?
4) If, like the other messages from contact screen, the appeal didn't get received, I find this unacceptable, as I have also had acess issues to the community with my account email and I hope that it hasn't nothing to do with that glitch. How can I be sure?

If anyone from Adobe is reading this I would like some answers as I am entitled to an appeal to be heard and the issues with not recieving my first four messages via your form should be addressed, as I have waited 6 months to get answers.

Thanks in advance

Rob

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