Known Participant

Answered

Transaction in PayPal.

8 replies
617 views
Translate

Hello! My Contributor account shows that a payment was sent to my PayPal, but I haven’t received it and see no transaction in PayPal.

Jill_CCorrect answer

Community Expert

Use the Contact Us Link at the bottom of your Contributor page to request assistance from Adobe Stock Contributor Support. One of the drop down menu selections on that form relates to payment issues.

Jill C., Forum Volunteer

O

oleschwander

Legend

Have you checked the payout summary at the insights? (Don't know if it's translated correct from the homepage ...)

Translate

Layla FudashkinaAuthor

Known Participant

Hello,

My Contributor account shows that a payment was sent to my PayPal account. However, I have not received the funds, and there is no record of the transaction in my PayPal activity.

I live in Ukraine and heard that PayPal may have restrictions on receiving commercial payments here. Could someone please help me understand:

Has Adobe actually sent the payment successfully?

Is there a way to check the transaction ID or payment status?

Thank you very much for your help!

Translate

J

John MileMeterOn

Participant

Hi!

You can only use Payoneer in Ukraine. Right now, the only thing you can do is wait for the money to be refunded — it might take several days. (I'm from Ukraine too.)

Translate

Layla FudashkinaAuthor

Known Participant

Hi John, thank you for explaining! What a sad nuance 😞

Translate

Layla FudashkinaAuthor

Known Participant

Payment marked as sent, but not received in PayPal — help needed (Ukraine)

Hello,

My Contributor account shows that a payment was sent to my PayPal account. However, I have not received the funds, and there is no record of the transaction in my PayPal activity.

I live in Ukraine and heard that PayPal may have restrictions on receiving commercial payments here. Could someone please help me understand:

Has Adobe actually sent the payment successfully?

Is there a way to check the transaction ID or payment status?

Thank you very much for your help!

Translate

Jill_C

Correct answer

Community Expert

Use the Contact Us Link at the bottom of your Contributor page to request assistance from Adobe Stock Contributor Support. One of the drop down menu selections on that form relates to payment issues.

Translate

Jill C., Forum Volunteer

Layla FudashkinaAuthor

Known Participant

Thank you very much, Jill. I sent them a message about the problem.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.