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N
Newbie Gem
Participant
July 17, 2023
Answered

Transparent photos having white background

  • July 17, 2023
  • 2 replies
  • 664 views

Im new to this PNG thingy and I have a question to ask I recently submitted a photo of a cat, I edited as a transparent one and save it as a PNG . I uploaded it on adobe stock but it has a white background

Is this normal or the white background will disappear once the review is finished 

This topic has been closed for replies.
Correct answer RALPH_L

I believe Adobe Stock displays PNG files as JPEG, replacing the transparent pixels with white. The customer gets the file with a transparent background when downloading.

2 replies

RALPH_L
Community Expert
RALPH_LCommunity ExpertCorrect answer
Community Expert
July 17, 2023

I believe Adobe Stock displays PNG files as JPEG, replacing the transparent pixels with white. The customer gets the file with a transparent background when downloading.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 17, 2023
    quote

    I believe Adobe Stock displays PNG files as JPEG, replacing the transparent pixels with white. The customer gets the file with a transparent background when downloading.


    By @RALPH_L

    And this is indeed a problem, when white is an important asset colour. Users should have the possibility to show the transparency in any colour. But I think that Adobe did not change the underlying code to display the preview, but added only a “PNG” button.

    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 17, 2023

    A transparent background is denoted by checkerboard in Photoshop.  See screenshot.

     

     

    When Exporting as PNG, be sure to check the box for Transparency. See screenshot.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    M
    marysalen
    Participant
    July 23, 2024

    Hi Nancy,

    I appreciate your thoughtful reply. What to do when none of that works? Is this not something Photoshop can do? It seems crazy that it can't export a transparent background. I'm a Stock contributor and can't upload a transparent PNG no matter how I try, and no one on chat can help either. I'm stumped. How do folks do this?

    Thanks again,

    Mary

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 23, 2024

    I don't know what "none of that works" means.

     

    Start with an image that's RGB, 8-bits/channel on a transparent background layer.

     

    Draw your image. Save as PSD.

     

    Go to File > Export > Export As > PNG with transparency.

    Hit the EXPORT ALL button and save to your local hard drive.

     

    It works for me every time.

     

    Nancy O'Shea— Product User & Community Expert
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