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A
Anonymous
February 3, 2023
Question

Trying to cancel my Contributor Account because I've moved Overseas

  • February 3, 2023
  • 6 replies
  • 247 views

Support won't reply, PT support can't do anything...

Your system's forcing me into EUR charges, which are stopping me from doing any purchases.

This topic has been closed for replies.

6 replies

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
February 6, 2023

Hi @21609913 

To cancel your contributor account, did you follow sub-section 8-1 of the Contributor Agreement which require 90 days notice?

Regards

Jacquelin

 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 5, 2023

Incidentally: If you want to come back to your initial request: you also need to contact Contributor support, who can delete your would contributor account. Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer
A
Anonymous
February 4, 2023

Owning the Contributor registered under a specific region locks the entire Adobe account into that region accross all platforms, basically it greys out and blocks the menus to change the Credit Card region if you move to do any purhcases.

Still not solved.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 4, 2023

Interesting. I know that the currency in which Adobe pays its contributors can't be changed. But I was persuaded that there is a possibility to change the country of residence.

 

You will need to check with Contributor Support: Need help? (Stock Contributor Support) 

Watch your spam folder, contributor support answers by e-mail.

 

There may also be the possibility that @MatHayward can give us more insight into this, or check your current status.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 3, 2023

I think you posted to the wrong community. 

 

If you're being charged for Adobe services or Stock Assets in Euros, it's because that data is contained in your Adobe online account.   Log in below and change it.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
A
Anonymous
February 4, 2023

I know what the Contributor system does, I'm telling it's blocking any possibility of applying changes to the credit card's region because the account, for some reason, get's locked into the currency applied ot the Stock Contributor system.

The only way to fix it is if Adobe itself changes the region for the Contributor system, or deletes it.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 3, 2023

If you have a contributor account, you get money, when your contributions get bought. If you have a plan, you can change your location as soon as you change your credit card to a credit card from your region.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
February 3, 2023

What is your question? There is no charge to be an Adobe Stock Contributor. 

Jill C., Forum Volunteer
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