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Razzak_40
Participant
October 21, 2026
Question

Unable to access Adobe Stock Contributor dashboard due to duplicate account restriction (old account already deleted).

Title: Unable to access dashboard due to duplicate account issue [Old account deleted]

Hello Community and Adobe Support,

 

I am facing an issue accessing my Adobe Stock Contributor account dashboard and hope to get some guidance or support intervention.

 

Recently, I created a new contributor account, but I realized later that I unknowingly had an older account. Due to these multiple accounts, the system seems to have flagged or restricted my access. Currently, I cannot open my dashboard or edit any profile information.

 

To follow Adobe's policy, I have already permanently deleted my old account. I now intend to keep and use only this single active account:

- Active Email: [removed by moderator]

 

Since I cannot reach support through the regular contact form due to dashboard restriction, could an admin or support staff please help me clear this flag and restore access to my account? 

 

Name: Abdur Razzak

Email: [removed by moderator]

 

Thank you very much for your help!

 

    5 replies

    Nancy OShea
    Community Expert
    Community Expert
    October 21, 2026

    Please DO NOT post sensitive personal information in a public web forum where the world can see it. 

    Next time be more mindful of where you are and what you post here. 

     

    Adobe Staff do not monitor this user-to-user forum.

    Fellow users can’t help with account matters. 

    Try reaching out via social media: 

    Hope that helps.

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    daniellei4510
    Community Expert
    Community Expert
    October 21, 2026

    “I have already permanently deleted my old account.”

    I assume by this that you mean Adobe deleted your previous account? Because only Adobe can do this following one’s request to do so.

    Translate
    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    daniellei4510
    Community Expert
    Community Expert
    October 21, 2026

    You should not include private information such as your email address on this public forum.

    Translate
    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Legend
    October 21, 2026

    “I realized later that I unknowingly had an older account” …???

    Translate
    RALPH_L
    Community Expert
    Community Expert
    October 21, 2026

    We are not Adobe employees. You need to contact contributor-support@adobe.com

    Translate