Unable to access my existing Contributor account – portfolio still active, no response from support

Hello,

I need help with my existing Adobe Stock Contributor account.

My contributor name is “alexcobalt”.

When I try to access my Contributor dashboard, I only see the following message:

"New account creation is not available at this time."

I am not trying to create a new account. I just want to regain access to my existing Contributor account.

I have already tried changing my password, linking and verifying my phone number, and adding a secondary email address. Unfortunately, none of these steps helped.

I also contacted Adobe Contributor Support by email but have not received a response.

What makes this situation particularly confusing is that I continue to receive sales notification emails and invitations to participate in the Adobe Stock Free Collection. My portfolio is still publicly visible, but I cannot access my dashboard, view my earnings, or manage my content.

Could an Adobe representative please check my account and help me restore access?

I would be happy to provide my Contributor ID and any other necessary information privately.

Thank you in advance for your help!