Unable to add Algerian (+213) mobile number to Stock Contributor account — "An error occurred" for 6 days
Hello,
I am a new Adobe Stock Contributor from Algeria. My account was created on October 16, 2026 and my email is verified, but I cannot complete the mandatory phone verification.
Every time I enter my Algerian mobile number (+213 665 ** ** 44) in Manage account → Account and security → Add mobile phone, I get the error: "An error occurred while performing this action. Please try again later." No SMS code is ever sent.
I have tried:
- Multiple devices and browsers, including my own phone
- International format (+213...) and national format (0...)
- Retrying over 6 days, at different times of day
- Adobe general support chat — the agent was also unable to add the number
I also cannot reach the Contributor Portal contact form: contributor.stock.adobe.com/en/contact redirects me back to the phone-verification onboarding page, so I cannot contact Contributor Relations either — the form is behind the very step that is broken.
I have seen the same error reported by contributors from Bangladesh (+880), Pakistan (+92) and Thailand (+66). Could an Adobe employee please escalate this to the Stock Contributor Relations team? I am asking for either manual verification of my number or an exception to the phone-verification requirement. I can provide ID or other proof of identity if needed.
Thank you.
