Unable to Add Mobile Number to My Adobe Stock Contributor Account
- August 11, 2025
- 1 reply
- 644 views
Hello,
I am an Adobe Stock Contributor and I am unable to add my mobile number to my account.
When I try to add my number (+880, Bangladesh), I receive the following error:
"An error occurred while performing this action."
Here’s what I have already tried:
Used different browsers (including incognito/private mode).
Cleared cookies and cache.
Tried with VPN (Singapore and Netherland locations).
Logged in from the same device I usually use for Adobe.
Retried multiple times over several days — the issue remains.
This problem is preventing me from receiving OTP codes, which means I cannot verify my account properly or use certain features. I also learned from other contributors in my region that they are facing the exact same problem.
Could you please:
Confirm if there is an ongoing issue with adding mobile numbers for contributors in my region.
Manually add my mobile number to my account.
Mark my current device as trusted so that it does not ask for OTP every time.
I can provide screenshots or any additional verification details if needed.
Thank you for your assistance.
Kind regards,
Tarun Kumar Biswas.
Attached is a screenshot of the error message (personal number partially hidden for privacy).
