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csp_7
Participant
July 3, 2026
Question

Unable to Add Phone Number for Verification

  • July 3, 2026
  • 1 reply
  • 10 views

I am experiencing an issue while trying to add my mobile phone number to my Adobe account for verification. Whenever I enter my phone number and click "Add," I receive the following error message:

"An error occurred while performing this action. Please try again later."

I have tried multiple times, but the issue persists. I have also attached a screenshot of the error message for your reference.

Anyone can solve this problem?

 

    1 reply

    RALPH_L
    Community Expert
    Community Expert
    July 3, 2026

    As far as I know, Adobe is not accepting new contributors from Malaysia. To be sure, contact contributor-support@adobe.com.