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skilled_adventures5E9E
Participant
Nov 12, 2026 10:04 AM UTC
Question

Unable to add/verify Bangladesh (+880) mobile number for Adobe Stock Contributor account

Hello,

 

I am trying to register as an Adobe Stock Contributor from Bangladesh. My email is verified, but I am stuck on the mandatory phone verification step. Every time I enter my Bangladeshi mobile number (+880) and click Add, I get this error: "An error occurred while performing this action. Please try again later."

 

I have tried many times on different days, in different browsers, with two different numbers — no SMS is ever sent. The Contributor contact form also redirects back to the phone verification page, so I cannot reach the Contributor Relations team that way.

 

Could an Adobe employee please escalate this to the Contributor Relations team so my account can be activated or my number verified manually?

 

Thank you.

    3 replies

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    Nov 13, 2026 3:59 PM UTC

    If there are workarounds, I don’t know of any. You can do a Google search to see if others have been successful, but it’s doubtful. Here is what I found:

    “Bangladesh is not on an official legal ban list from Adobe Stock, so the block you are seeing is a practical restriction caused by regional business, currency, and telecom limits rather than a temporary website glitch. While Adobe’s general documentation still includes Bangladesh, new contributors from the region are currently unable to complete account setup due to mandatory SMS verification failures and direct business restrictions.”

    What this suggests to me is that the ban will or might be lifted in the future. 

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    Nov 12, 2026 3:28 PM UTC

    Your country is presently geo-blocked to prevent you from doing business with Adobe. Geo-blocks restrict network or website access based on a user's physical location. This is not at Adobe's discretion and is not responsible for the block. Until or unless the geo-location block is lifted, consider submitting assets to other potential stock sites doing business nearer or within your region.

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    skilled_adventures5E9EAuthor
    Participant
    Nov 13, 2026 3:50 PM UTC

    Hi daniellei4510, thank you for replying.

    Could an Adobe employee please take a look at this? I understand you are a Community Expert, not Adobe staff, so I would like this escalated to the Contributor Relations team if possible.

    A few things I would like Adobe to confirm:

    1. Is Bangladesh officially geo-blocked for Adobe Stock contributors? Adobe’s own contributor guidance lists Bangladesh among the contributor countries, so I want to be sure this is an official block and not a system error.
     
    1. If it is blocked, is there any manual verification or workaround for contributors from Bangladesh?
     
    1. If it is not blocked, why does adding a Bangladeshi (+880) mobile number always fail with “An error occurred while performing this action. Please try again later.” — with no SMS ever sent?
     

    What I have tried: 7 attempts on 12 November 2026 with two different Bangladeshi mobile numbers, in different browsers and on different devices, after clearing cache and reloading. My email is already verified. The Contributor contact form also redirects back to the phone verification page, so I cannot reach the Contributor Relations team that way, and the general support chat would not connect me to a human agent because I have no paid plan on this account.

    Thank you for any help getting this to the right team.

     

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