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Natasha_Gets5403
Participant
Aug 29, 2026 11:24 PM UTC
Answered

Unable to connect existing Payoneer account to Adobe Stock

Hello. I have an approved and active Payoneer account, and I am trying to connect it to my Adobe Stock Contributor account.

When I click “Connect your account”, the Payoneer page opens, but the connection does not complete and I am returned to the same screen.

I have already enabled pop-ups and third-party cookies in Chrome and tried again, but it still does not work.

My existing Payoneer account is fully verified and approved. I do not want to create a new Payoneer account.

Could you please help me connect my existing Payoneer account to Adobe Stock Contributor?

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      Nancy OShea
      Nancy OSheaCorrect answer
      Community Expert
      Aug 31, 2026 9:53 PM UTC

      Adobe doesn’t monitor this user-to-user forum. Nobody from Adobe will see this or reply. 

      Some things to try: 

      1. Switch to an incognito window/different browser,  
      2. Log into Payoneer in a separate tab before attempting to reconnect from your contributor payout settings.  
      3. Failing the above steps, contact the Contributor Relations Team for technical assistance.
        https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

      Good luck.

       

      Nancy O'Shea— Product User & Community Expert
      View reply

      7 replies

      danijelat8806454
      Participant
      Oct 24, 2026 12:14 PM UTC

      Did you solve the problem, I have the same one?

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Oct 24, 2026 8:08 PM UTC

      Some regions require royalty payments to be placed in a Business Account.

      Contact your regional PayPal, Payoneer or Skrill for more details.

       

       

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      Nancy O'Shea— Product User & Community Expert
      danijelat8806454
      Participant
      Oct 24, 2026 8:12 PM UTC

      In Serbia, it is not mandatory to make payments for copyrights to a business account. According to the Copyright and Related Rights Act, the author is always the natural person who created the original work. Therefore, payment of royalties can be made completely legally directly to the personal checking account of the natural person

       

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      Aug 31, 2026 9:53 PM UTC

      Adobe doesn’t monitor this user-to-user forum. Nobody from Adobe will see this or reply. 

      Some things to try: 

      1. Switch to an incognito window/different browser,  
      2. Log into Payoneer in a separate tab before attempting to reconnect from your contributor payout settings.  
      3. Failing the above steps, contact the Contributor Relations Team for technical assistance.
        https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

      Good luck.

       

      Translate
      Nancy O'Shea— Product User & Community Expert
      Natasha_Gets5403Author
      Participant
      Aug 30, 2026 5:11 PM UTC

      Update: Adobe now shows my Payoneer status as “Connecting…”, but the connection still fails with the error “Something went wrong. Please try again in a few moments.”
      My Payoneer account is fully approved and active.
      Could someone please advise whether this requires support intervention on the Adobe Stock side? 

       

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Aug 29, 2026 11:56 PM UTC

      use a mobile phone’s update (non-opera) browser with wifi disabled

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