Unable to connect existing Payoneer account to Adobe Stock

Question

Hello. I have an approved and active Payoneer account, and I am trying to connect it to my Adobe Stock Contributor account.

When I click “Connect your account”, the Payoneer page opens, but the connection does not complete and I am returned to the same screen.

I have already enabled pop-ups and third-party cookies in Chrome and tried again, but it still does not work.

My existing Payoneer account is fully verified and approved. I do not want to create a new Payoneer account.

Could you please help me connect my existing Payoneer account to Adobe Stock Contributor?

Nancy OShea · Accepted Answer

Adobe doesn’t monitor this user-to-user forum. Nobody from Adobe will see this or reply.

Some things to try:

Switch to an incognito window/different browser,
Log into Payoneer in a separate tab before attempting to reconnect from your contributor payout settings.
Failing the above steps, contact the Contributor Relations Team for technical assistance.
https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

Good luck.

Natasha_Gets5403 · Answer

Update: Adobe now shows my Payoneer status as “Connecting…”, but the connection still fails with the error “Something went wrong. Please try again in a few moments.”
My Payoneer account is fully approved and active.
Could someone please advise whether this requires support intervention on the Adobe Stock side?

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