Unable to get I.D. uploaded

I'm a new contributor. I uploaded images to Adobe from my files and completed the info on each image. Tried to submit images yesterday for review and it asked for my I.D. I submitted it (.pdf file) but still could not submit files for review. Website kept asking for I.D. I tried to submit images again today--same issue. I noted that there have been issues with Chrome, so I tried Explorer. Still cannot get website to acknowledge my I.D. or submit images for review.