Participating Frequently

Answered

"Unable to process..."

Hello!

In my most recent batch of reviewed files, several were rejected with the following message:

Thanks for giving us the chance to consider your image. Unfortunately we were unable to process your file. Please contact us for more information.

I have no idea why the images were rejected, and I don't know who to "contact" to find out.

Any ideas?

Thanks!

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AbamboCorrect answer

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ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

Post a screenshot of the refusal reason. That seems to be a new message.

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ABAMBO | Hard- and Software Engineer | Photographer

Participating Frequently

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Correct answer

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ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

What file type did you submit?

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Jill C., Forum Volunteer

Participating Frequently

JPEG. Same as the other files that I usually submit, and like the kind that got accepted in the same batch.

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Community Expert

I've never encountered such an error. Perhaps you should try to resubmit one of those files by itself and see what happens.

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Jill C., Forum Volunteer

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