Participating Frequently

Answered

"Unable to process..."

Hello!

In my most recent batch of reviewed files, several were rejected with the following message:

Thanks for giving us the chance to consider your image. Unfortunately we were unable to process your file. Please contact us for more information.

I have no idea why the images were rejected, and I don't know who to "contact" to find out.

Any ideas?

Thanks!

This topic has been closed for replies.

Correct answer Abambo

Community Expert

Post a screenshot of the refusal reason. That seems to be a new message.

ABAMBO | Hard- and Software Engineer | Photographer

Participating Frequently

Correct answer

Community Expert

ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

What file type did you submit?

Jill C., Forum Volunteer

Participating Frequently

JPEG. Same as the other files that I usually submit, and like the kind that got accepted in the same batch.

Community Expert

I've never encountered such an error. Perhaps you should try to resubmit one of those files by itself and see what happens.

Jill C., Forum Volunteer

Sign up