Unable to process payout

Hello, I click on payout. follow up with options like (I am not us tax resident) then select paypal and continue then it shows payment is processing but nothing happens. After a while payout option is again available with same amount as before i kept for withdrawal. I even made skrill account and did all formalities to activate it still no use. basically, I am unable to take out my money from adobe stock contributor since a month now.