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Participant
September 30, 2024
Question

Unable to process payout

  • September 30, 2024
  • 2 replies
  • 241 views

Hello, I click on payout. follow up with options like (I am not us tax resident) then select paypal and continue then it shows payment is processing but nothing happens. After a while payout option is again available with same amount as before i kept for withdrawal. I even made skrill account and did all formalities to activate it still no use. basically, I am unable to take out my money from adobe stock contributor since a month now.

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2 replies

Nancy OShea
Community Expert
Community Expert
October 1, 2024

Did you submit a non-US resident tax withholding form, W-8 BEN? 

That's required before you can get paid.

 

See Requesting Payments:

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

 

Tax FAQs for Contributors

https://helpx.adobe.com/stock/contributor/help/Contributor-tax-FAQ.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Participant
October 1, 2024

yes i did. it is valid till 2025. my last payment went smoothly on april

Jill_C
Community Expert
Community Expert
September 30, 2024

Use the contact us link on your account page to reach out to Adobe 

Jill C., Forum Volunteer
Participant
September 30, 2024

Thanks, I did that. waiting for their response