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Participant
Oct 29, 2026 5:41 AM UTC
Question

Unable to Receive SMS Verification Code in Sri Lanka

I am trying to create an Adobe Stock Contributor account from Sri Lanka, but I am unable to receive the SMS verification code on my phone number.
I have tried requesting the verification code, but I still haven't received any SMS. Because of this issue, I cannot complete the registration process.
Could someone please confirm whether Sri Lankan phone numbers are currently supported for Adobe Stock Contributor registration? If there is any regional restriction or technical issue, I would appreciate your guidance on how to resolve it.
I would really appreciate any help or suggestions. Thank you!

    4 replies

    jacquelingphoto2017
    Community Expert
    Community Expert
    Oct 30, 2026 1:13 AM UTC

    Hi ​@Dasinaa 

    It is best to reach out to adobe by creating a ticket if you can. Adobe staff are better able to assist you.

    Best wishes
    Jacquelin

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    Community Expert
    Oct 29, 2026 11:28 PM UTC

    On the Adobe Stock Discord channels, new contributors from Sri Lanka are frequently featured, so I don’t believe the issue is a geographical block for contributors from that country. According to other contributors from Bangladesh and Pakistan, the problem stems from telecommunications providers, and SMS messages often arrive with a delay of several hours. I recommend waiting at least 12 hours before trying again. Good luck, and welcome!

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    Nancy OShea
    Community Expert
    Community Expert
    Oct 29, 2026 10:41 PM UTC

    Due to complex trade & currency laws in your region, product users must go through 3rd party resellers who are authorized to do business with Sri Lanka. For this reason, your telecom services may be blocking SMS text messages which prevents you from completing the verification process. 

     

    Try checking back in a few months when geo-restrictions are lifted. Or submit to other marketplaces who do business with South Asia. 

     

    Good luck. 

     

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    Nancy O'Shea— Product User & Community Expert
    daniellei4510
    Community Expert
    Community Expert
    Oct 29, 2026 5:45 AM UTC

    Your country is presently geo-blocked to prevent you from doing business with Adobe. Geo-blocks restrict network or website access based on a user's physical location. This is not at Adobe's discretion and is not responsible for the block. Until or unless the geo-location block is lifted, consider submitting assets to other potential stock sites doing business nearer or within your region.

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