Unable to sign up as a contributor - Phone verification error (Thailand code +66)

Question

Hi everyone,I’m trying to sign up for an Adobe Stock Contributor account, but I’ve been stuck on the mobile phone verification step for the past 2-3 days.Every time I enter my phone number (Thailand, country code +66), I immediately get this error message: "An error occurred while performing this action. Please try again later." I have already tried clearing my browser cache, using incognito mode, and switching browsers, but nothing works. Is anyone else from Thailand or other countries experiencing this issue right now? Any advice on how to fix this would be greatly appreciated.Thank you!

Nancy OShea · Answer

Adobe routinely restricts mobile phone verification for specific countries or regions. If your phone number fails to process in Thailand, it typically means Adobe's system is rejecting the geolocation.

See Phone Verification FAQ below

https://helpx.adobe.com/stock/contributor/help/create-account/phone-verification-faq.html

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