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ShehzadVisuals
Participant
October 22, 2026
Answered

Unable to verify mobile number on Adobe Stock Contributor account — "An error occurred... try again later" (Pakistan, +92)

Hello,

 

I am a new Adobe Stock Contributor from Pakistan. I created my contributor account on 8 October 2026. My email address is verified and my public profile is complete, but I cannot finish the phone verification, and the contributor portal will not let me proceed to uploads until it is done.

 

Every time I try to add my mobile number, I get this error:

 

"An error occurred while performing this action. Please try again later."

 

Details:

- Country selected: Pakistan (+92)

- Number entered in the correct format (3XX XXXXXXX, without the leading zero) — the form itself formats it correctly

- The error appears immediately when I click "Add" — the SMS is never sent and no verification code field ever appears

- I have tried on 8, 9, 10 and 22 October, multiple times, including after a fresh sign-in where the password identity check passed

- My number is active and receives SMS from other services without any problem

- I also cannot reach Contributor Support about this: the contributor contact page redirects me back to the same phone-verification gate

 

I have seen other contributors from Pakistan and Bangladesh report the exact same error here. Is mobile number verification for Pakistan (+92) numbers currently working? Could someone from the Adobe team please check my account and escalate this, or let me know if there is any manual way to complete the phone verification?

 

Thank you for your help.

 

Muhammad Shehzad

Adobe Stock Contributor (Pakistan)

      Nancy OShea
      Nancy OSheaCorrect answer
      Community Expert
      October 23, 2026

      This is a known problem in Pakistan and other regions with which Adobe doesn’t do direct business. Product users most go through 3rd party resellers who are authorized to do business in Pakistan. 

       

      See below for more details.

       

      Nancy O'Shea— Product User & Community Expert
      View reply

      4 replies

      Charismatic_character041f
      Participant
      October 24, 2026

      Same issue. I am using UK/Ireland number but none works

      Translate
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 24, 2026
      • Check Account Settings: Try adding or updating your phone number directly via your main Adobe Account. Allow 48 hours for data to be processed throughout the system. 
        https://account.adobe.com/
      • Test Alternative Providers: Try using a mobile number from a different network carrier, as some UK/Ireland carriers route international SMS differently. 

      Hope that helps.

       

      Translate
      Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      October 23, 2026

      This is a known problem in Pakistan and other regions with which Adobe doesn’t do direct business. Product users most go through 3rd party resellers who are authorized to do business in Pakistan. 

       

      See below for more details.

       

      Translate
      Nancy O'Shea— Product User & Community Expert
      Yusra_Zahid
      Participant
      October 23, 2026

      same issue but i have been a member of adobe stock since 2021. i happened to notice tonight, my phone number isnt connected. i’ve been trying to add my number but it shows the same error. i have tried adding jazz, warid and zong number as well but still same error. 

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