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Participant
September 6, 2025
Question

Unable to Verify Pakistani Mobile Number During Adobe Account Setup

  • September 6, 2025
  • 2 replies
  • 361 views

I am a new user and this is my first time creating an Adobe ID. I'm unable to verify my mobile number during the account setup process, as I keep receiving the error: "An error occurred while performing this action. Please try again later," even though I entered my Pakistani number (+92) in the correct format. I’ve already tried different browsers, devices, cleared my cache, disabled VPN, and waited several hours, but the issue still persists. Please look into this problem, as it’s preventing me from completing my account setup. If possible, kindly verify my number manually or provide an alternative method to activate my account.

2 replies

Abambo
Community Expert
Community Expert
September 7, 2025

This seems to be a comon issue for some countries. There is nothing this community of peers can do for you. 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
September 7, 2025

"The number verification process for Adobe Contributor is not working, and this seems to be a common issue in some regions. I kindly request Adobe to investigate and resolve this problem as soon as possible, as it is preventing users from completing the registration process and contributing content. 

Jill_C
Community Expert
Community Expert
September 7, 2025

As indicated above, this is a user to user community, and Adobe reps do not regularly visit here, so your requested will not be read. This issue has been reported for a while now, so I assume it's on Adobe's radar to fix it.

Jill C., Forum Volunteer
Nancy OShea
Community Expert
Community Expert
September 6, 2025

There's nothing we can do in this user-to-user community.  You'll need to reach out directly to Stock Contributor Support.

 https://contributor.stock.adobe.com/contact

 

Good luck. 

 

Nancy O'Shea— Product User & Community Expert