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NextGen+Imagery
Participant
June 23, 2026
Question

Unable to verify phone number for new contributor account

  • June 23, 2026
  • 6 replies
  • 68 views

Hi, I am trying to create a new Adobe Stock Contributor account, but I am unable to verify my Sri Lankan phone number (+94). I keep getting an error message and cannot receive the verification code. I don't have a paid subscription, so I can't reach live chat. Could you please manually verify my contributor account so I can start uploading?

    6 replies

    Iwan+Pai+Stock
    Participant
    June 24, 2026

    After trying various methods and failing for almost six hours, I was disappointed and a little angry! Even though my intentions were sincere, I wanted to share every precious moment in my region that wasn't available in other regions. As a result, for six hours, my phone number verification was rejected. Finally, that very second, I registered for another microstock account that was friendlier and kinder to me... Honestly, this is how I felt... They had no intention of helping me...

    Iwan+Pai+Stock
    Participant
    June 24, 2026

    I'm having the same problem as you. I just registered for an Adobe Stock account yesterday, but when I tried to verify my phone number, it kept failing! I've tried various methods, but they still don't work. I've contacted Adobe via their official email, but they said they couldn't help. Is my country, Indonesia, also affected by the geolocation block? Is there a grudge between Adobe and Indonesia? I don't know, only they know. 🤣

    Nancy OShea
    Community Expert
    Community Expert
    June 23, 2026

    This is known issue. Nobody can help you while geolocation blocks are in effect. Sorry. 

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    Community Expert
    June 23, 2026

    Usually, this error is the result of Adobe currently not accepting new contributors from that country. However, to be sure, do what ​@daniellei4510 said. Only the correct address is:  contributor-support@adobe.com 

    daniellei4510
    Community Expert
    Community Expert
    June 23, 2026

    Edited, thanks!

    Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.
    graphics_4075
    Inspiring
    June 23, 2026

    You are likely geoblocked.

     

     

    Cheers
    daniellei4510
    Community Expert
    Community Expert
    June 23, 2026

    Try contacting contributor-support@adobe.com. We are all contributors here and Adobe is not active on this forum.

    Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.