Unable to verify phone number for new contributor account

Forum|Forum|1 month ago
June 23, 2026
9 replies
122 views

Hi, I am trying to create a new Adobe Stock Contributor account, but I am unable to verify my Sri Lankan phone number (+94). I keep getting an error message and cannot receive the verification code. I don't have a paid subscription, so I can't reach live chat. Could you please manually verify my contributor account so I can start uploading?

Correct answer graphics_4075

You are likely geoblocked.

Nancy OShea

Community Expert

@msk770,

Sorry for your frustration.

BACKGROUND: Adobe doesn’t do direct business with Pakistan. Products & services are only available through local resellers who are authorized to do business with Pakistan. Stock services are not explicitly banned by Pakistan’s government, but users are heavily restricted due to regional payment limitations, account-blocking waves, and mobile verification issues.
New contributor accounts frequently experience systematic restriction by Pakistani mobile number (+92) providers that block the mandatory SMS verification code from being received. Attempt the signup during off-peak local hours (8:00 AM – 9:00 AM PKT).
You should also know that Pakistan-based contributors are officially excluded from receiving the Stock Bonus Program benefits because individual app licenses are not supported in the region.
https://helpx.adobe.com/stock/contributor/payments-earnings/royalties-pricing/bonus-program.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

msk770

Participant

I'm facing the exact same issue here in Pakistan. I've tried registering multiple times, used different phone numbers, different networks, incognito mode, nothing works — the verification code never arrives. I even emailed contributor support, but no real solution yet. It really does seem like certain countries, including Pakistan, are affected by some kind of verification block. Frustrating, since I genuinely want to contribute.

Iwan+Pai+Stock

Participant

After trying various methods and failing for almost six hours, I was disappointed and a little angry! Even though my intentions were sincere, I wanted to share every precious moment in my region that wasn't available in other regions. As a result, for six hours, my phone number verification was rejected. Finally, that very second, I registered for another microstock account that was friendlier and kinder to me... Honestly, this is how I felt... They had no intention of helping me...

Iwan+Pai+Stock

Participant

I'm having the same problem as you. I just registered for an Adobe Stock account yesterday, but when I tried to verify my phone number, it kept failing! I've tried various methods, but they still don't work. I've contacted Adobe via their official email, but they said they couldn't help. Is my country, Indonesia, also affected by the geolocation block? Is there a grudge between Adobe and Indonesia? I don't know, only they know. 🤣

Nancy OShea

Community Expert

This is known issue. Nobody can help you while geolocation blocks are in effect. Sorry.

Nancy O'Shea— Product User & Community Expert

RALPH_L

Community Expert

Usually, this error is the result of Adobe currently not accepting new contributors from that country. However, to be sure, do what @daniellei4510 said. Only the correct address is: contributor-support@adobe.com