unanswered messages

It's been more than two weeks since I've sent some questions through the "contact us" section, and I'm worried not only about the responses I haven't received, but also about the possibility that there's a technical problem that's preventing Adobe from receiving my messages, or some setback in the sending responses. This situation worries me, as I am an Adobe employee and maintaining regular contact is essential to ensure the success of our business. I urge you to look into this matter on my behalf. I am genuinely concerned and would like to know if there are any technical issues that are impacting our communication. As a collaborator, it is essential that we maintain an open line of dialogue for the smooth running of our joint projects. Thank you in advance for your attention and promptness in resolving this issue. I remain available to provide any additional information that may assist in the investigation. I know we can find a solution that will allow us to re-establish effective and continuous communication. I sincerely thank you for your understanding and commitment to resolve this situation as quickly as possible.