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Marina32668878kmat
Participating Frequently
October 3, 2023
Answered

Unexplained block of account

  • October 3, 2023
  • 2 replies
  • 1653 views

Hi!

I have been the honest contributor since 2014, I have not violated the rules.
But suddenly on September 28 my account was blocked!
There were NO e-mail notifications (I also regularly check the Spam folder), NO responses to my requests through the "Contact us" form on the Blocking page (at least automatic, that my request has been received and I will be answered later)!
I am absolutely perplexed, shocked and saddened - Adobe Stock is a main source of income for me and my family!
Can anyone share your experience with a similar problem?

    This topic has been closed for replies.
    Correct answer Abambo

    Yes, there are many accounts getting blocked for violation of one or the other rule.

     

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    2 replies

    SmartBaje
    SmartBaje
    Inspiring
    October 3, 2023

    Hi

     

    I also experienced the same problem, but after 5 days my problem has solved. Don't worry.

    Check my thread - https://community.adobe.com/t5/stock-contributors-discussions/account-blocked-for-irregular-sales-activities/m-p/14080434

      M
      Marina32668878kmatAuthor
      Participating Frequently
      October 3, 2023

      Thanks for the support! At least, you have been given the reason for blocking, but I am still in complete ignorance. Well, it looks like I can only wait.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        October 3, 2023

        True. However, several issues may be an indication:

        • An unusual high number of sales in the last days.
        • Uploading AI assets with IP violations, including copying styles.
        • Using public domain elements partially or as a whole in your pictures.
        • Uploading copyrighted material from others (like something sourced from Canva)

         

        ABAMBO | Hard- and Software Engineer | Photographer
          Abambo
          Community Expert
          AbamboCommunity ExpertCorrect answer
          Community Expert
          October 3, 2023

          Yes, there are many accounts getting blocked for violation of one or the other rule.

           

          If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

          ABAMBO | Hard- and Software Engineer | Photographer
            M
            Marina32668878kmatAuthor
            Participating Frequently
            October 3, 2023

            Thanks for answer! Of course, I immediately wrote through the "Contact us" form, but I haven't received a response yet. I understand that the support service may be overloaded. I think, it would be much better if at least an automatic response came to the request through the "Contact Us" form (that they know about problem and will answer later), then people would create fewer duplicate requests.

              Abambo
              Community Expert
              AbamboCommunity Expert
              Community Expert
              October 3, 2023
              quote

              I think, it would be much better if at least an automatic response came to the request through the "Contact Us" form (that they know about problem and will answer later), then people would create fewer duplicate requests.


              By @Marina32668878kmat

              Well, you are talking to a fellow contributor. However, from what I read on this forum, many users simply do not expect an answer by e-mail. So they ignore that.

              ABAMBO | Hard- and Software Engineer | Photographer
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