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Participant
October 16, 2026
Question

Unusual spike of 49 video downloads in one day — should I be concerned?

Hello everyone,

I'm an Adobe Stock contributor, and I would appreciate some advice from experienced contributors and Adobe Community Experts.

On October 15, 2026, my portfolio received 49 downloads in a single day, whereas my normal sales are approximately 2–3 downloads per day.

Almost all of these downloads were video files, and 43 of them generated exactly $9.04 in royalties per file.

The downloaded videos cover several subjects and were originally uploaded between 2019 and 2025. Many of them appear in a sequence corresponding to their upload dates.

I have never participated in artificial download activity, sales manipulation, or any arrangements intended to increase my earnings.

I understand that bulk purchases can be legitimate. However, I've seen reports from contributors whose accounts were suspended following unusual download activity, even when they claimed to have no involvement in suspicious transactions.

I have already contacted Adobe Stock Contributor Support and received confirmation that my case was successfully submitted.

I would particularly appreciate clarification on the following questions:

  1. Have other contributors experienced similar spikes in video downloads, especially with identical royalty amounts?

  2. Can legitimate bulk purchases trigger an automatic account suspension?

  3. If suspicious purchases are made by an unrelated third party, how can an innocent contributor protect their account?

  4. Is there anything else I should do while waiting for Contributor Support to review my case?

My main concern is protecting my contributor account and ensuring that I am not held responsible for transactions beyond my control.

Thank you in advance for any advice or experiences you can share.

    6 replies

    Inspiring
    October 16, 2026

    The suspension is usually triggered by a payout request so sit tight until you hear from them. Frustratingly, my experience of reporting a download spike resulted in no action from Adobe and a closed ticket but I hope they look at your case. The ticket was looked at within 48 hours.

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    Participating Frequently
    October 16, 2026

    Poor contributors! Occasional spikes in sales should be something to celebrate, yet Adobe’s flawed risk control policies and slow case resolution leave us living in constant fear instead.

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    Jill_C
    Community Expert
    Community Expert
    October 16, 2026

    Reporting this suspicious activity was the right thing to do. While they’re investigating, don’t request a payout, as that can trigger an account suspension.

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    Jill C., Forum Volunteer
    Participant
    October 16, 2026

    Thank you very much for your advice, Jill!

    Could you please clarify a few things?

    1. How long does an investigation into unusual download activity typically take? Are we talking about days, weeks, or potentially months?

    2. Should I expect an official response from Adobe Stock Contributor Support confirming that everything is fine? I've heard that sometimes Adobe doesn't respond if no issues are found. Is that true?

    3. If I don't receive any response, how can I know when it's safe to request a payout? Should I wait indefinitely, or is there a reasonable waiting period after which I can proceed?

    I'm particularly concerned about avoiding an account suspension caused by transactions that are completely beyond my control.

    Thank you again for your help! 

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    Participant
    October 16, 2026

    Unfortunately, I have an important update.

    The unusual download activity is still continuing. After 49 downloads yesterday (October 15), my account has already received another 20 downloads this morning (October 16).

    That makes at least 69 downloads in less than two days, compared to my usual 2–3 downloads per day.

    I have already reported the initial activity to Contributor Support, but the situation is now ongoing.

    Could you please advise whether I should take any additional action to protect my account? Is there any way to escalate an existing support case when unusual downloads continue?

    I will avoid requesting a payout as you recommended.

    Thank you for your help.

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